Product & Biz Analyst Associate — AI‑First Telco

Singtel Group; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Singtel, a leading technology-driven telco, seeks a Product & Business Analyst Associate to translate business and customer needs into clear requirements for the My Singtel app. You'll work with Business, Product, Operations and IT teams to deliver end-to-end enhancements.

You will gather requirements, create user stories, support UAT, and help track product adoption and performance after deployment, driving improvements across mobile, cloud and digital platforms.

Qualifications

• Diploma in Information Technology, Business or a related discipline.
• Experience in systems operations and project management-related fields.
• Experience supporting end-to-end delivery and lifecycle management.

Responsibilities

• Gather and document business, user and operational requirements.
• Translate business needs into clear functional requirements, user stories and acceptance criteria.
• Analyse existing processes and customer journeys to identify gaps and improvement opportunities.
• Clarify requirements with relevant stakeholders and ensure requirements are sufficiently detailed for development.
• Maintain requirements, decisions and changes throughout the delivery lifecycle.
• Work closely with Product Owners and delivery teams throughout design, development and implementation.
• Support sprint planning, backlog grooming and requirement clarification during development.
• Prepare business scenarios and support User Acceptance Testing (UAT).
• Validate delivered functionality against agreed requirements and acceptance criteria.
• Track defects, requirement gaps and outstanding actions through to closure.
• Support tracking of product adoption, customer experience and operational performance after implementation.
• Analyse customer feedback, incidents and performance data to identify areas for improvement.
• Support post-implementation reviews to determine whether delivered enhancements achieved their intended outcomes.
• Recommend opportunities for future enhancements based on customer, business and operational needs.

Skills

Strong stakeholder management

Agile methodology

Requirements analysis

Documentation skills

Analytical thinking

Timeline management

Communication skills

Cross-functional collaboration

Education

Diploma in Information Technology or related discipline

Job description

Singtel, a leading technology-driven telco, seeks a Product & Business Analyst Associate to translate business and customer needs into clear requirements for the My Singtel app. You'll work with Business, Product, Operations and IT teams to deliver end-to-end enhancements.

You will gather requirements, create user stories, support UAT, and help track product adoption and performance after deployment, driving improvements across mobile, cloud and digital platforms.