Product Activation & Operations Analyst

Ripple; Singapore; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Professional development budget

Team offsites & events

Generous vacation policy

Job summary

Ripple is seeking a Product Operations Analyst – Customer Activations in Singapore to transform customer onboarding and activation across our product suite. You will work cross-functionally with teams globally to ensure seamless activations and top-tier support for institutional clients.

You will own end-to-end activations, resolve blockers, and scale activation processes as Ripple expands. The role requires 4–5 years of fintech onboarding/activation experience and strong communication and

Qualifications

• 4–5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
• A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

Responsibilities

• Work cross-functionally with global counterparts.
• Own and coordinate end-to-end activations across Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
• Detect and raise blockers to ensure smooth progress and resolution.
• Guide institutional customers through setup steps with clear, professional communications.
• Investigate and resolve edge case scenarios, ensuring data accuracy.
• Report weekly activation status to collaborators with verified information.
• Manage dormant account processes and ensure human review before deactivation.
• Scale activation functions to new products and drive systemic fixes for continuous improvement.

Skills

Onboarding experience

Multi-team coordination

Investigative skills

Attention to detail

Written communications

Jira

Salesforce CRM

Tools

Salesforce CRM

Jira

Job description

Ripple is seeking a Product Operations Analyst – Customer Activations in Singapore to transform customer onboarding and activation across our product suite. You will work cross-functionally with teams globally to ensure seamless activations and top-tier support for institutional clients.

You will own end-to-end activations, resolve blockers, and scale activation processes as Ripple expands. The role requires 4–5 years of fintech onboarding/activation experience and strong communication and