Global Product Activations Analyst

Blockchain Academics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ripple in Singapore is seeking a Product Operations Analyst – Customer Activations to transform customer experiences by integrating activations into our products. You’ll work cross-functionally with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering to ensure flawless activations and world-class support.

You will own end-to-end activations, detect blockers, guide institutional clients through setup, resolve edge cases, and report weekly status.

Qualifications

• 4–5 years of proven experience in client onboarding/activation, payment operations, or customer operations.
• Self-starter with outstanding coordination skills for multi-team, multi-step processes.
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

Responsibilities

• Work cross-functionally with counterparts in a global business.
• Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
• Detect and bring up blockers to ensure smooth progress and resolution.
• Guide institutional customers through setup steps with clear, professional communications.
• Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
• Report weekly activation status to collaborators with verified information.
• Manage dormant account processes and ensure human review before deactivation.
• Scale activation functions to new products and drive systemic fixes for continuous improvement.

Skills

Client onboarding/activation

Cross-functional coordination

Investigative/problem-solving

Attention to detail

Written communication

Tools

Salesforce

Jira

Job description

Ripple in Singapore is seeking a Product Operations Analyst – Customer Activations to transform customer experiences by integrating activations into our products. You’ll work cross-functionally with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering to ensure flawless activations and world-class support.

You will own end-to-end activations, detect blockers, guide institutional clients through setup, resolve edge cases, and report weekly status.