Process and Performance Manager

Satair; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Satair Singapore is seeking a Process Improvement & Data Management specialist to drive continuous improvement across Repair Operations and Administration. You will lead value stream analysis, document processes in Symbio, and integrate SAP, Freshdesk and Skywise dashboards to enable fact-based decisions.

Working with global teams, you will model and map current processes, define future state, and govern change initiatives.

Qualifications

• Bachelor’s degree required in a relevant field.
• 3–5 years of experience in Logistics, Supply Chain or Repair Operations.
• Experience with SAP is advantageous.
• Experience with Digital Toolsets/IT.
• Ability to work in an international environment.
• Excellent communication skills.

Responsibilities

• Lead and manage improvement projects with Global BPM and local Process Specialist.
• Model, document, and analyze processes in Symbio.
• Develop process design and maintain current/future state processes.
• Visualize impact of financial and business performance for stakeholders.
• Coordinate with Logistics, Product Management, Repair Shop, Finance, Quality.
• Establish data products and governance for processes.
• Challenge, analyze, improve and guide processes in scope.

Skills

Process optimization

Change management

Analytical skills

Intercultural understanding

Communication skills

Education

Bachelor’s Degree (Logistics / Business Admin / CS / Industrial Eng)

Tools

SAP

Freshdesk

Skywise dashboards

Symbio platform

IT change requests

Job description

Job Objectives

• Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.
• System and Data Management: Responsible for key digital tools enhancement—specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.
• Drive transformation: By leading work packages for Repair related projects

Job Responsibilities

• Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist
• Responsible for modelling, documenting, analysing processes and documentation in Symbio platform
• Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes
• Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making
• Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
• Establish and define data products and build
• Accountable for challenging, analysing, improving and guiding relevant processes
• Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
• Lead and facilitate VSA to increase transparency on the entire Satair repair process
• Identify & incorporate requirements applicable to processes in scope and ensure compliance
• Install dedicated Process-Review governance with the Process Specialist community.
• Skywise-based Dashboards for Satair Repair functions.
• Act as the Super User of the tool “Freshdesk”
• Participate in feature requests and development
• Support transformation projects
• Assist in measuring and reporting onprocess/ticket performance
• Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes
• Support the implementation of improvement activities
• Creation and follow up of IT change requests across various applications

Secondary Responsibilities

• Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the “hard” and “soft” aspects of change.
• Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function
• Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions
• Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
• Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check
• Support HO Repair Operations APAC with improvement initiatives
• Other duties reasonably determined from time to time by the Company

Job Requirements

• Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
• 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
• Experience in SAP would be advantageous
• Experience in Supply Chain / Repair Operations
• Digital Experience (Digital Toolsets, IT)
• Experience in Process Management would be preferred but not mandatory
• Excellent communication skills, written and verbally
• Experience in Aviation industry would be preferred but not mandatory
• Team player in cross-functional environment
• Ability to work under pressure and to operate in a conflict situation
• Ability to prioritize
• Ability to work in an international environment
• Good analytical skills; ability to see the bigger picture
• Ability to execute and drive change
• Intercultural understanding