Problem Management Lead – Incident & RCA Expert

Michael Page International Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Michael Page International Pte Ltd in Singapore is seeking an experienced problem manager to establish and govern the problem management framework, drive root cause investigations for major incidents, and oversee the lifecycle of problem records. You will produce insights-rich reports, lead post-mortems, and coordinate cross-team efforts to prevent recurrence.

The role requires strong stakeholder communication, experience with incident management, and proficiency with ServiceNow and CMDB data to

Qualifications

• Experience leading problem management from detection to remediation.
• Strong ability to perform root cause analyses for major incidents.
• Experience with post-incident reviews and reporting KPIs.

Responsibilities

• Establish and govern the problem management framework, including RACI, methodologies, and team training.
• Lead and coordinate root cause investigations for major incidents (P1/P2) to ensure consistent and effective problem resolution.
• Oversee the full lifecycle of problem records and drive remediation actions across people, process, and technology.
• Produce post-incident reports, KPIs, and regular management updates with clear insights and recommendations.
• Facilitate post-mortems, problem review meetings, and cross-team collaboration to address recurring issues.
• Identify trends, operational risks, and known errors while ensuring ServiceNow records, CMDB data, and documentation remain accurate.
• Act as incident manager when required and maintain strong stakeholder communication on problem status and impact.

Skills

Problem management

Root cause analysis

Incident management

Stakeholder comms

Post-incident reviews

KPI reporting

Tools

ServiceNow

CMDB

Job description

Michael Page International Pte Ltd in Singapore is seeking an experienced problem manager to establish and govern the problem management framework, drive root cause investigations for major incidents, and oversee the lifecycle of problem records. You will produce insights-rich reports, lead post-mortems, and coordinate cross-team efforts to prevent recurrence.

The role requires strong stakeholder communication, experience with incident management, and proficiency with ServiceNow and CMDB data to