Senior Incident & Problem Management Lead (ITIL 4, Major Incidents)

GIC; Singapore; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Job summary

A global investment firm in Singapore is seeking an AVP, Incident and Problem Management. This role focuses on managing the full incident lifecycle and driving service reliability in IT operations. The ideal candidate will have over 6 years of experience with Incident Management, strong skills in Root Cause Analysis, and familiarity with ITIL 4 standards. Join a dynamic team committed to continuous improvement and excellence in service delivery.

Qualifications

• 6+ years of experience in IT Service Management, specifically Incident or Problem Management.
• Strong ability to conduct structured Root Cause Analysis using proven methodologies.
• Experience in leading major incidents and coordinating recovery efforts.

Responsibilities

• Manage the Incident Management space ensuring timely communication and coordination.
• Perform Root Cause Analysis using methods like 5 Whys and Ishikawa.
• Drive continuous improvement of technology service operations.

Skills

Incident Management

Root Cause Analysis

ITIL 4 standards

ServiceNow

Problem Management

Job description

A global investment firm in Singapore is seeking an AVP, Incident and Problem Management. This role focuses on managing the full incident lifecycle and driving service reliability in IT operations. The ideal candidate will have over 6 years of experience with Incident Management, strong skills in Root Cause Analysis, and familiarity with ITIL 4 standards. Join a dynamic team committed to continuous improvement and excellence in service delivery.