Privilege Client Relations & Service Lead

UOB; Singapore; On-site; SGD 60,000 - 96,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a client servicing professional to manage Privilege client relationships, resolve queries, and uphold service standards.

You will collaborate with internal teams to deliver seamless experiences, ensure KYC/AML compliance, and contribute to client retention and business growth. The role emphasizes strong interpersonal skills, coordination, and a service mindset to deliver exceptional banking experiences.

Qualifications

• 3 to 8 years of relevant experience in banking, client servicing, or relationship management, ideally within affluent or retail segments.
• Strong understanding of banking processes, service operations, and client‑servicing frameworks.
• Prior exposure to AML/KYC or regulatory processes within financial institutions is advantageous.
• Strong interpersonal, communication, and coordination skills, with the ability to manage multiple client needs effectively with service mindset.
• Self‑motivated, organised, and committed to delivering service excellence.

Responsibilities

• Serve as the primary service liaison for Privilege clients, ensuring efficient resolution of queries and consistent delivery of high service standards.
• Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing, and administrative touchpoints.
• Provide timely and accurate information, ensuring client needs are addressed in a professional and service‑oriented manner.
• Uphold KYC and AML responsibility
• Contribute to key business metrics through service excellence, including:

Skills

Relationship management

Interpersonal skills

Communication skills

Coordination

Service mindset

Organised

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a client servicing professional to manage Privilege client relationships, resolve queries, and uphold service standards.

You will collaborate with internal teams to deliver seamless experiences, ensure KYC/AML compliance, and contribute to client retention and business growth. The role emphasizes strong interpersonal skills, coordination, and a service mindset to deliver exceptional banking experiences.