Client Relationship Manager

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a skilled professional to support UOB Privilege clients, strengthening and sustaining relationships while coordinating service resolutions and adherence to KYC/AML standards.

The role focuses on delivering high-quality service, cross-functional collaboration, and contributing to client retention and deposit growth within a regulated banking environment.

Qualifications

• 3 to 8 years of relevant experience in banking, client servicing, or relationship management.
• Experience with affluent or retail segments is preferred.
• Exposure to AML/KYC or regulatory processes is advantageous.

Responsibilities

• Serve as the primary service liaison for Privilege clients, ensuring efficient resolution of queries and consistent delivery of high service standards.
• Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing, and administrative touchpoints.
• Provide timely and accurate information, ensuring client needs are addressed professionally.
• Uphold KYC and AML responsibilities.
• Contribute to key business metrics through service excellence, including gate outflow, acquire deposit, and improve qualified ratio.

Skills

Client relationship management

Service excellence

Operational discipline

Stakeholder management

Strategic engagement

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

You will be part of a group of highly trained professionals who support the delivery of a high-quality and consistent service experience for UOB Privilege clients. You will be responsible for managing, strengthening, and sustaining client relationships. This includes understanding client needs, coordinating service resolutions, and ensuring adherence to established service, operational, and regulatory standards.
The position plays a key role in enhancing client satisfaction, supporting retention efforts, supporting business growth through mortgage cross-sell opportunities and ensuring full compliance with KYC/AML requirements.

Key Responsibilities

• Serve as the primary service liaison for Privilege clients, ensuring efficient resolution of queries and consistent delivery of high service standards.
• Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing, and administrative touchpoints.
• Provide timely and accurate information, ensuring client needs are addressed in a professional and service-oriented manner.
• Uphold KYC and AML responsibility
• Contribute to key business metrics through service excellence, including:

  Gate Outflow - executing retention strategies to minimize client attrition.

  Acquire Deposit - supporting deposit growth through trust-building and consistent servicing.

  Improve Qualified Ratio - uplifting client portfolio quality through structured engagement and service governance.

Qualifications and Requirements

• 3 to 8 years of relevant experience in banking, client servicing, or relationship management, ideally within affluent or retail segments.
• Strong understanding of banking processes, service operations, and client-servicing frameworks.
• Prior exposure to AML/KYC or regulatory processes within financial institutions is advantageous.
• Strong interpersonal, communication, and coordination skills, with the ability to manage multiple client needs effectively with service mindset.
• Self-motivated, organised, and committed to delivering service excellence.

Core Competencies

• Client Relationship Management - Ability to build and sustain professional client relationships.
• Service Excellence - Commitment to providing a superior service experience.
• Operational Discipline - Consistent adherence to policies, processes, and regulatory requirements.
• Stakeholder Management - Effective coordination with internal teams to ensure service continuity.
• Strategic Engagement - Ability to Develop, Engage, Execute, and Strategise to support client outcomes and business objectives.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.