Private Bank – Client Service Executive, SEA, AVP

Deutsche Bank AG; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible benefits plan

Comprehensive leave benefits

Gender Neutral Parental Leave

Hybrid working arrangements

25 days annual paid leave

Continuous learning culture

Job summary

Deutsche Bank AG in Singapore seeks a Client Service Executive to support Relationship Managers and Investment Managers in daily client servicing, transaction processing and problem resolution. The role sits in a centralized team under local management, with a focus on high net-worth clients and operational excellence.

The ideal candidate has 7+ years in client service within private banking or wealth management, strong English communication, and relevant licenses.

Qualifications

• 7+ years of Client Service Exec or Assistant RM experience for AVP level.
• Experience from Private Banking or Wealth Management is a must.
• Fluent English (written and spoken).
• Relevant local licenses such as CACS Paper 1 and 2 are required.
• Proven ability to leverage AI tools to enhance productivity and workflows.

Responsibilities

• Support Private Banker to provide excellent service to high net-worth clients to achieve retention.
• Manage meetings and arrangements related to client meetings and desk operations.
• Maintain client relationships and understand client requirements for daily maintenance.
• Initiate client instructions, monitor funds for payments, and process loan disbursements.
• Escalate issues to Management promptly and adhere to regulatory confidentiality rules.
• Develop understanding of cross-border and data protection rules as applicable to private banking.

Skills

Team player

English fluency

Detail oriented

Self-motivated

Multitasking

Can-do attitude

Education

CACS Paper 1 and 2

Tools

AI tools

Job description

Details of the Division and Team:

Deutsche Bank’s Private Bank business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.

The business are looking for a Client Service Executive to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day to day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support. The role will sit in a centralized team reporting to a local manager.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Hybrid working arrangements
• 25 days of annual paid leave, plus public holiday
• A culture of continuous learning to aid progression

Your key responsibilities:

• Support Private Banker to provide excellent service to high net-worth clients so as to achieve client retention, and be able to handle daily business-as-usual tasks within the desk and market
• Understanding of all desk administration and ability to manage meetings and all arrangements related to the meeting.
• Understand client requirements and assist Private Bankers in daily maintenance of account relationships
• Act as the client key interface over initiation of clients' instructions, monitor funds for payment, prepare clients' fax instructions, forms and loan disbursement instruction
• Ability to understand issues and appropriately escalat to Management in a timely fashion
• Develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant

Your skills and experience:

• 7 or more years of relevant Client Service Executive or Assistant Relationship Manager experience for AVP level
• Working experience from Private Banking or Wealth Management business is a must
• Strong team player, also able to meet tight deadlines and multi-task
• Self-motivated and goal orientated and a ‘can do’ personality, who is able to work in a high paced environment
• Fluent (written and oral) in English
• Meticulous, methodical and concise, with a strong attention to detail
• Relevant local licenses and qualifications such as CACS Paper 1 and 2 is a must
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgement to ensure responsible and ethical use of data and AI outputs

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do globally and in Singapore

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.