Priority Passenger Services (PPS) Manager

Singapore Airlines Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Singapore Airlines Limited is seeking a proactive professional to join the Marketing Planning Division, Loyalty Marketing Department, to enhance loyalty among PPS Club members based in Singapore. You will be the key contact, driving personal interactions and coordinating exclusive PPS Club events to respond to member feedback and requests.

Responsibilities include engaging high-value Singapore-based PPS Club members, resolving complaints, managing events, and identifying partner opportunities to

Qualifications

• Degree in any discipline.
• At least 2 years’ relevant experience in customer service, airline industry or equivalent.
• Service-oriented and possess an outgoing personality.
• Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.

Responsibilities

• Engage Singapore-based PPS Club members to ensure a seamless travel experience through proactive initiatives.
• Resolve complaints through win-win approaches and mitigate future lapses.
• Manage PPS Club events to host and engage Singapore-based members.
• Conceptualize events by identifying suitable internal or external partners.
• Ensure smooth running of events and active member engagement on event days.

Skills

Customer service

Communication skills

Team player

Presentation skills

People skills

Education

Degree in any discipline

Job description

The successful candidate will be part of SIA’s Marketing Planning Division, Loyalty Marketing Department. He/she will be responsible for the delivery of superior service to Singapore Airlines’ premium Priority Passenger Service (PPS) Club members based in Singapore. He/she will be expected to establish close rapport and enhance the loyalty of these members through various pro-active customer experience initiatives such as direct personal contacts, exclusive PPS Club events, etc. He/she will be the key contact point to them and ensure proper resolution to their feedback and requests on SIA matters.

Key Responsibilities

• Engage Singapore-based PPS Club members, especially high-value customers to ensure a seamless travel experience through
  various pro-active initiatives
• Complaint resolution through win-win approaches and mitigating future lapses
• PPS Club events management for the purpose of hosting and interacting with Singapore-based members
• Conceptualize events by identifying suitable partners for possible collaborations either internally, or externally.
• Ensure smooth running of events and to actively engage members on event days

Requirements

• Degree in any discipline.
• At least 2 years’ relevant experience in customer service, airline industry or equivalent.
• Service-oriented and possess an outgoing personality.
• Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.