PPS Member Experience & Events Manager

Singapore Airlines Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Singapore Airlines Limited is seeking a proactive professional to join the Marketing Planning Division, Loyalty Marketing Department, to enhance loyalty among PPS Club members based in Singapore. You will be the key contact, driving personal interactions and coordinating exclusive PPS Club events to respond to member feedback and requests.

Responsibilities include engaging high-value Singapore-based PPS Club members, resolving complaints, managing events, and identifying partner opportunities to

Qualifications

• Degree in any discipline.
• At least 2 years’ relevant experience in customer service, airline industry or equivalent.
• Service-oriented and possess an outgoing personality.
• Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.

Responsibilities

• Engage Singapore-based PPS Club members to ensure a seamless travel experience through proactive initiatives.
• Resolve complaints through win-win approaches and mitigate future lapses.
• Manage PPS Club events to host and engage Singapore-based members.
• Conceptualize events by identifying suitable internal or external partners.
• Ensure smooth running of events and active member engagement on event days.

Skills

Customer service

Communication skills

Team player

Presentation skills

People skills

Education

Degree in any discipline

Job description

Singapore Airlines Limited is seeking a proactive professional to join the Marketing Planning Division, Loyalty Marketing Department, to enhance loyalty among PPS Club members based in Singapore. You will be the key contact, driving personal interactions and coordinating exclusive PPS Club events to respond to member feedback and requests.

Responsibilities include engaging high-value Singapore-based PPS Club members, resolving complaints, managing events, and identifying partner opportunities to