Principal Pharmacist, Retail and Pricing

Tengah General and Community Hospital; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tengah General and Community Hospital in Singapore invites a Principal Pharmacist, Retail and Pricing, to lead retail pharmacy operations and pricing strategies within a state-of-the-art health campus.

You will evaluate retail productivity, manage pricing structures, collaborate with ALPS purchasing, and mentor Retail Assistants while ensuring compliance and high-quality patient service in a fast-paced hospital environment.

Qualifications

• Bachelor’s degree in Pharmacy from an accredited college.
• Minimum 8 years of relevant work experience in a medical institution or hospital.
• Ability to work in a fast paced, dynamic environment with calm, decisive problem solving under pressure.
• Attention to detail and ability to prioritise workload while multi-tasking.
• Strong analytical, communication, written and presentation skills.
• Ability to work independently, in a team and across teams with minimal supervision.
• Strong leadership qualities to motivate and nurture the team to meet institutional goals.
• Tech-savvy with ability to learn new software and other relevant programs.

Responsibilities

• Evaluate Retail Assistant’s productivity in topping up, merchandising, housekeeping, handling customer enquiries and cashiering related activities; review progress with supervisor.
• Handle customer enquiries and requests for specific products not available in retail pharmacy.
• Evaluate customer feedback and plans for improvement; ensure Retail Assistant comply with service ethics.
• Review and improve retail operation workflow regarding ordering, returns and shelf-life management to reduce wastage.
• Ensure pharmacy stocks are kept in good condition and monitor expiry dates.
• Monitor financial and service performance of retail operations; update HOD on outcomes and action plans.
• Develop and implement skill development programs for all Retail Assistants, covering product, merchandising, cashiering and customer service.
• Strategize and plan for retail pharmacy development and expansion; review product range to meet customer needs; explore revenue opportunities.
• Foster good working relationships and teamwork among pharmacy staff (between outpatient and retail staff).
• Collaborate with ALPS purchasing team: rationalise National projects, assist with contracts and licensing, negotiate manpower.
• Set up pricing structures and make pricing decisions on margins and markup; ensure correct item code setup and timely implementation.
• Assist with CDMP / Medifund workflow; decide final workflow for pricing checks.
• Handle other ad hoc duties as assigned.

Skills

Analytical skills

Communication skills

Leadership

Problem solving

Organisational skills

Team collaboration

Education

Bachelor’s degree in Pharmacy

Job description

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Principal Pharmacist, Retail and Pricing

(Tengah General and Community Hospital)

Job Description:

Retail (not limited to)

Primary Responsibilities and Duties (30%)

• Evaluate Retail Assistant’s productivity in topping up, merchandising, housekeeping, handling customer enquiries and cashiering related activities. Review with supervisor on his/her progress.
• Handle customer enquiries and requests for specific products not available in retail pharmacy.
• Evaluate customer feedback and plans for improvement. Ensure Retail Assistant comply to and observe service ethics.
• Review and improve retail operation workflow in regards to ordering, returning goods and matters relating to enhance retail operation.
• Ensure that pharmacy stocks are kept in good condition and comply to shelf-life parameters. Ensures that a system of monitoring product expiry date is in place to reduce wastage.
• Monitor closely the financial and service performances of the retail operations. Regularly update HOD on retail outcome and action plans to address gaps (if any) to improve the financial and service performance.

Secondary Responsibilities and Duties (20%)

• Develop and implement skill development program for all Retail Assistants. The program should incorporate product, merchandising, cashiering and customer service training.
• Strategize and plan for retail pharmacy development and expansion. Review product range to ensure that it is current and up-to-date to meet customer’s needs. Constantly explore opportunities to enhance retail’s revenue.
• Foster good working relationships and teamwork among pharmacy staff (between outpatient and retail staff).

Collaborate with ALPS purchasing team (25%)(not limited to)

• Rationalising the use of National projects e.g. Central Ware House and central fill.
• Assist with pharmacy contracts and licensing.
• Assist to negotiate the manpower with ALPS purchasing team.

Pricing (25%)(not limited to)

• Set up pricing structures.
• Makes decision about pricing on margin and markup.
• Ensure pricing set up is correct for each item code set up.
• Ensure implementation is timely and accurately set up.
• Assist with CDMP / Medifund workflow.
• To decide final workflow for checking and verification for pricing set up.

Other Adhoc Duties

• This shall be assigned from time to time.

Job Requirements:

• Bachelor’s degree in Pharmacy from an accredited college of Pharmacy
• Minimum 8 years of relevant work experience preferred, preferably within a medical institution or hospital.
• Ability to work in a fast paced and dynamic work environment, quick thinker and an effective problem solver. Calm, decisive, and resilient in high-pressure situations.
• Attention to detail, ability to prioritise workload, be well organised and multi-task in a smart and timely fashion.
• Possess strong analytical, communication, written and presentation skills.
• Ability to work independently, in a team and across teams with minimal supervision.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Proactive attitude and determination to ensure required outcomes are achieved and takes responsibility.
• Strong leadership qualities with the ability to motivate and nurture the team to meet institutional goals.
• Tech-savvy with an ability to learn new software and other relevant programs.