Senior Manager/Manager, Clinical Operations

tengah general and community hospital; Singapore; Presencial; SGD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Tengah General and Community Hospital in Singapore is looking for an experienced healthcare operations leader to join their groundbreaking team. The ideal candidate will lead the development processes, coordinate with various stakeholders, and enhance patient journeys through innovative design planning.

The role requires a Bachelor's degree in healthcare administration or a related field, with at least 7 years of relevant experience in healthcare operations. Candidates with strong leadership qualities, organizational skills, and the ability to work under pressure are encouraged to apply.

Formación

• Minimum 7 years of experience in healthcare operations, candidates with more relevant experience may be considered for a Senior Manager's position.
• Strong leadership qualities able to motivate and nurture a team meeting operational goals.
• Strong organizational and time management skills required.

Responsabilidades

• Attend user engagement workshops to optimize patient journeys.
• Lead discussions for planning Tengah Hospital development.
• Collaborate closely with consultants and stakeholders for service flow design.

Conocimientos

Interpersonal and communication skills

Organizational skills

Leadership qualities

Problem-solving skills

Educación

Bachelor's degree in healthcare administration or related field

Descripción del empleo

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Job Responsibilities

• Attend user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Lead discussions for road-mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Prepare periodic reports to update the Tengah Hospital Committee on the progress of the project.
• Organize and lead activities in relation to the development of the Tengah General and Community Hospital.
• Lead implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in healthcare operations. Candidates with more relevant experience may be considered for the Senior Manager's position.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Strong organizational and time management skills.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Able to multi-task and work under a stressful environment.