Principal Mgr/Snr Mgr/Manager, Corp Comms & Service Quality

HSA Health Sciences Authority; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

The HSA Health Sciences Authority is seeking an experienced Communications Officer to develop and implement strategies that boost public awareness of policies and initiatives, with a focus on health products regulation. The role involves research, consumer education, and strong media engagement to support HSA's profile.

You will manage media requests, draft releases, monitor coverage, and provide strategic counsel to senior management on PR opportunities and risks.

Qualifications

• 4 to 10 years' experience in Corporate Communications or Public Relations.
• Excellent written and verbal communication skills.
• Strong stakeholder management across all organisational levels, including executives.
• Self-directed, autonomous and results-oriented.
• Experience in healthcare sector communications or government agencies is advantageous.

Responsibilities

• Develop and implement communication strategies to increase awareness of HSA policies and initiatives.
• Handle media inquiries and draft media releases.
• Analyse media reports and monitor daily media coverage.
• Conduct research and sensing to guide communications strategies.
• Coordinate consumer education content with key stakeholders.
• Build and maintain relationships with media, industry partners, government agencies, and internal departments.
• Record and compile media figures for analysis.

Skills

Written communication

Verbal communication

Stakeholder management

Project management

Analytical skills

Education

Bachelor's degree in mass communications or social media

Job description

What the role is

The officer will develop and implement communication strategies to increase public's awareness of HSA's policies, programmes and initiatives, and to enhance HSA's profile, particularly in health products regulation. The officer will also be involved in research and sensing, and public education projects. Other responsibilities will include: review and dissemination of daily media reports, content creation and planning, and data analysis.

What you will be working on

1. Media, issue and crisis management
   • Develop and implement communication strategies to increase awareness of HSA's policies, programmes and initiatives particularly on health products regulation, and to enhance HSA's profile
   • Develop and implement complementary marketing and digital/online communications strategies
   • Handle media and publicity requests
   • Draft and disseminate media releases
   • Analyse media reports
   • Ensure accurate representation of HSA in other agencies' media and social media content
   • Assist with crisis communications
   • Provide strategic counsel to senior management on public relations opportunities, reputation management and potential communications risks
2. Projects involving research and sensing, consumer education and stakeholder engagement
   • Research and sensing - Gather data, sentiments and behaviours to guide and formulate communications strategies
   • Consumer education - Work closely with key stakeholders to create and shape content and strategies for consumer education
   • Build and maintain strong relationships with key stakeholders, including media representatives, industry partners, government agencies, and internal departments to facilitate effective communication channels
3. Media monitoring and recording
   • Review and disseminate daily media monitoring reports
   • Record news articles in media repository
   • Extract and compile media figures as required for analysis

What we are looking for

The officer should possess 4 to 10 years' experience in Corporate Communications or Public Relations, along with the following competencies:

• Excellent written and verbal communication skills, with experience in crafting media releases and social media content
• Effective stakeholder management capabilities, with ability to engage across all organisational levels, including C-suite executives and external partners
• Strong project management skills with ability to multi task to deliver high-quality outcomes under tight deadlines
• Analytical skills for data interpretation and report production

The officer should also be self-directed and results-oriented, capable of working autonomously with minimal oversight. Prior experience in healthcare sector communications and/or government agency environments, or Tertiary degree in mass communications or social media, would be advantageous.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.

http://jobs.careers.gov.sg