Principal Enterprise Architect

StarHub Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Bonus scheme

Job summary

StarHub Ltd is seeking a senior Platform Architect to define end-to-end architectures for ServiceNow ITSM/ITOM and a scalable observability stack. You will lead a cross-functional team across Cloud, Network, and DevOps domains to deliver integrated platforms.

The ideal candidate brings 15+ years in enterprise infrastructure, deep ServiceNow expertise, and experience turning architecture into repeatable managed offerings, with strong governance capabilities.

Qualifications

• At least 15 years in enterprise infrastructure or managed services with leadership in architecture.
• Deep hands-on or architectural experience in ServiceNow ITSM/ITOM/CMDB, Elastic Stack, automation.

Responsibilities

• Define end-to-end platform architecture for ServiceNow ITSM/ITOM and observability stack.
• Lead governance for multi-tenant or managed service platforms.
• Architect telemetry pipelines and elastic observability integration with ServiceNow.

Skills

Enterprise architecture

Leadership

ServiceNow

Observability

DevOps/SRE

Tools

ServiceNow

Elastic Stack

OpenShift

Automation tooling

Job description

1. Platform Architecture Ownership

• a. Define end-to-end architecture for: ServiceNow-based ITSM / ITOM platforms, Network Observability stack (Elastic, telemetry pipelines, AIOps integrations), Automation and orchestration layers, Infrastructure Platforms running Containers e.g Red Hat OpenShift
• b. Design scalable multi-tenant or single-tenant managed service platforms.
• c. Establish integration patterns between: ServiceNow CMDB & ITOM, Elastic Observability / SIEM, Infrastructure telemetry (network, cloud, telco core, etc.)
• c. Ensure platform alignment to security frameworks (NIST, Zero Trust where applicable).

2. ServiceNow Architecture & Governance

• a. Architect ServiceNow modules including: ITSM, ITOM (Discovery, Event Management), CMDB governance, Service Mapping, Automation workflows
• b. Define platform operating model (Dev/Test/Prod governance).
• c. Drive ServiceNow as the single pane of operational truth.
• d. Ensure integration with observability stack for automated incident correlation.

3. Network Observability & Elastic Stack Leadership

• a. Architect telemetry ingestion pipeline - Logs, Metrics, Traces, Network flows
• b. Design Elastic-based observability platform including:Logstash / Beats, Elasticsearch, Kibana dashboards
• c. Integrate observability insights into ServiceNow for automated ticketing.
• d. Enable AIOps use cases for proactive detection and noise reduction.
• e. Build use cases around:Network performance monitoring, Private cloud visibility, Telco/private mobile core observability, CII-grade monitoring

4. Service Offering Development & Commercialisation

• a. Translate platform capabilities into market-ready offerings: Managed ITSM, Managed Observability, Managed Network & Infrastructure, Automation- as-a-Service
• b. Define: Service catalogues, SLAs / XLAs, Operating models, Tiered service packages
• c. Collaborate with Sales & Pre-sales to:Position differentiated offerings, Develop solution playbooks, Create reusable reference architectures
• d. Own cost modelling and margin protection.

5. Leadership & People Management

• A. Architecture Team Leadership
  • Lead and manage a team of domain architects across: Cloud & Private Cloud, Enterprise Network, ServiceNow, Observability / Data platforms
  • Establish architecture governance board.
  • Define architecture standards and reusable reference patterns.
  • Mentor and develop senior architects.
  • Ensure cross-domain integration discipline (no siloed designs).
• B. Engineering & SRE Team Leadership
  • Oversee Site Reliability Engineering (SRE) team responsible for:Platform availability & uptime, Reliability engineering, Capacity planning, Automation & self-healing mechanisms
  • Define SRE operating model:Error budgets, Reliability KPIs, MTTR reduction targets,
  • Drive DevOps / DevSecOps alignment.
  • Ensure platform reliability aligns with SLA commitments.
  • Embed observability-first mindset into engineering culture.
• C. Talent Development & Capability Building
  • Define skill roadmap for:ServiceNow architects, Elastic engineers, Automation engineers, SREs
  • Identify skill gaps and develop hiring plan.
  • Build internal platform centre-of-excellence (CoE).
  • Establish succession planning for senior architecture roles.

6. Governance & Risk Management

• Establish architecture review boards.
• Ensure CMDB integrity and data governance.
• Embed observability into cybersecurity posture.
• Ensure platform scalability and resilience.

Qualifications

• At least 15 years in enterprise infrastructure or managed services with at least 5 years in enterprise architecture leadership position(s).
• Deep hands-on or architectural experience in:
  • ServiceNow (ITSM, ITOM, CMDB)
  • Elastic Stack / network observability platforms
  • Automation & event correlation
• Experience designing managed service platforms.
• Experience in SI, telco-integrator, or large MSP environment.

Preferred Certifications

• ServiceNow CSA / CIS-ITSM / CIS-ITOM
• Elastic Certified Engineer (advantageous)
• TOGAF
• ITIL
• Certifications on Private Cloud Containers platform e.g Red Hat OpenShift will be advantageous

Ideal Candidate Profile

• Understands both architecture and operations
• Can convert technology into repeatable service offerings
• Thinks in terms of platform scalability and commercial viability