Principal- Communications, Media & Technology

Infosys Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Infosys Consulting in Singapore is seeking a delivery- and revenue-focused professional to own end-to-end governance for strategic engagements. You will collaborate with solution, delivery, and partner teams to design differentiated offerings and ensure quality, timelines, and customer satisfaction across telecom, consumer, and enterprise accounts.

You will drive operational excellence, monitor KPIs and SLAs, and manage cash flow through invoicing, revenue recognition, and collections processes.

Responsibilities

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes
• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement
• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions)
• Ensure high customer satisfaction and retention
• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement

Job description

Industry Experience : In the Communications, Media & Technology (CMT) industry, including Telecommunications, Digital Service Providers, Media & Entertainment, Technology Platforms, Network Providers, or System Integrators serving CMT customers. Cross domain experience in Banking or Retail will be a plus.

Key Responsibilities

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes

Financial Operations & Revenue Assurance

• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.
• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• Ensure high customer satisfaction and retention.

Delivery & Operations Management

• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.