Principal- Communications, Media & Technology

Infosys Singapore & Australia; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Infosys Singapore & Australia is seeking a Principal with 15–20 years of experience in the Communications, Media & Technology sector to lead strategic client engagements in Singapore. The role requires cross-domain expertise across telecom, digital services, media, technology platforms, and systems integration.

The incumbent will drive delivery governance, revenue growth, and portfolio expansion while ensuring client satisfaction and operational excellence in a fast-paced environment.

Qualifications

• 15–20 years of experience in CMT industry.
• Singaporean/Singapore PR only.
• Strong stakeholder management and delivery governance.

Responsibilities

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and go-to-market strategies.
• Build a portfolio of reusable assets to accelerate sales cycles.
• Own end-to-end delivery governance for strategic engagements.
• Drive revenue assurance and cash-flow improvement.

Skills

Solution design

Revenue growth

Account management

Cross-functional leadership

Job description

Role: Principal

Experience: 15-20 Years

Industry Experience : In the Communications, Media & Technology (CMT) industry, including

Telecommunications, Digital Service Providers, Media & Entertainment, Technology

Platforms, Network Providers, or System Integrators serving CMT customers. Cross domain

experience in Banking or Retail will be a plus.

Singaporean or Singapore PR only

Key Responsibilities

Business Support & Revenue Growth

• O Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• O Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• O Create and position solution offerings that address customer challenges and deliver measurable business outcomes

Financial Operations & Revenue Assurance

• O Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• O Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• O Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• O Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.

Account Management & Portfolio Expansion

• O Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• O Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• O Ensure high customer satisfaction and retention.

Delivery & Operations Management

• O Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• O Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.