Pre & Postnatal Wellness Center Operations Lead

BEAUTIFUL MUM @ ORCHARD PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Beautiful Mum @ Orchard Pte. Ltd. is seeking an experienced Operations Manager to oversee daily spa operations, staff performance, and client experience.

You will lead recruitment, onboarding, and inventory, ensuring top service standards while achieving monthly sales targets. This role requires strong leadership, organisational skills, and a hands-on approach in a fast-paced wellness environment. Responsibilities cover client experience, recruitment, stock management, and staff development.

Qualifications

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations.
• Proficiency in scheduling/booking systems and Microsoft Office.

Responsibilities

• Uphold the highest standards of customer service and client experience.
• Respond to client feedback and complaints promptly with corrective action.
• Develop and execute recruitment strategies to attract therapists for the practice.
• Conduct interviews, evaluate candidates, and assist with hiring decisions.
• Oversee onboarding to ensure smooth integration of new hires.
• Collaborate with procurement to manage stock levels and inventory.
• Coordinate with stakeholders to ensure timely delivery of supplies.
• Provide guidance and training to trainers; conduct regular performance reviews.
• Support outlet to meet monthly sales targets.

Skills

Leadership

Team management

Recruitment & talent management

Organisational skills

Communication skills

Spa operations knowledge

Multitasking

Problem solving

Tools

Scheduling software

Booking systems

Microsoft Office

Job description

Beautiful Mum @ Orchard Pte. Ltd. is seeking an experienced Operations Manager to oversee daily spa operations, staff performance, and client experience.

You will lead recruitment, onboarding, and inventory, ensuring top service standards while achieving monthly sales targets. This role requires strong leadership, organisational skills, and a hands-on approach in a fast-paced wellness environment. Responsibilities cover client experience, recruitment, stock management, and staff development.