POS Success Manager: Merchant Onboarding & Launch

Airwallex; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Airwallex seeks a POS Customer Success Manager in Singapore to partner with merchants and POS platforms from onboarding through launch and ongoing support. You’ll coordinate provisioning, activation and lifecycle tasks while resolving technical issues and guiding customers across Risk, Operations, and Product teams.

In this role, you’ll act as the primary contact for merchants, manage operational milestones, and help teams improve onboarding efficiency.

Qualifications

• 2–4 years in payments, PSPs or fintech with POS provisioning or merchant operations.
• Experience supporting POS terminals, onboarding, and technical support.
• Familiarity with KYC/KYB processes and merchant compliance workflows.

Responsibilities

• Serve as day-to-day partner for connected merchants and POS platforms throughout onboarding and lifecycle.
• Coordinate terminal provisioning, activation, pairing, deployment and lifecycle management.
• Provide first-line technical support for Airwallex POS platform, including configuration and integrations.
• Gather logs, IDs and API responses to troubleshoot issues and escalate as needed.
• Maintain accurate records across internal and customer systems and coordinate with Risk, Operations, Product and Engineering.
• Create SOPs, troubleshooting guides and playbooks to scale support quality.

Skills

POS provisioning

Customer success

Technical troubleshooting

English communication

Cross-functional collaboration

Tools

Salesforce

Jira

Zendesk

Looker

Postman

Job description

Airwallex seeks a POS Customer Success Manager in Singapore to partner with merchants and POS platforms from onboarding through launch and ongoing support. You’ll coordinate provisioning, activation and lifecycle tasks while resolving technical issues and guiding customers across Risk, Operations, and Product teams.

In this role, you’ll act as the primary contact for merchants, manage operational milestones, and help teams improve onboarding efficiency.