Port Service Engineer (PSE) Coordinator

Wilhelmsen group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Wilhelmsen Ships Service in Singapore is seeking a Port Service Engineer (PSE) Coordinator to monitor, plan, and coordinate onboard service activities for our Port Service Engineers. You will maintain direct communication with customers and align visits with Port Engineers to ensure high-quality service.

You will report to the Global Port Service Engineer Director and collaborate with Area PSE Managers, Port Service Engineers, and Customer Service to optimize performance and meet KPIs.

Qualifications

• 5 years of experience in the marine industry.
• Vocational technical or maritime training.
• Good level of fluency in English.
• Computer literate.

Responsibilities

• Planning and coordinating activities performed by Port Service Engineers such as onboard visits on customer vessels.
• Responding to incoming questions and enquiries related to Port Service Engineer activities with professionalism and speed, ensuring quality of service is delivered.
• Quality controlling the PSE uploads and issuing the relevant reports and documentations after each conducted vessel visits.
• Ensuring appropriate problem solving and close cooperation with other functions internally to fulfil customer needs in most efficient way.
• Utilizing appropriate IT tools available for transparent and consistent way of working.
• Keeping relevant internal stakeholders aware of all key issues related to specific product, technical and or service-related problems.
• Actively work on a day-to-day basis to ensure optimal and efficient use of resources.

Skills

Communication

Team leadership

Time management

Problem solving

Education

Vocational technical or maritime training

Tools

Salesforce FieldService

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (WSS) is looking for one**Port Service Engineer (PSE) Coordinators**

As a PSE Coordinator you will be responsible to monitor, plan, coordinate and improve onboard service activities for our Port Service Engineers. When needed you will be expected to maintain and stay in direct communication with customers, aligning onboard visits with respective Port Engineers (PSEs) You will work closely with the Area PSE Managers, Port Service Engineers, and Customer Service to ensure quality of service delivered. By the utilising available IT tools, such as Salesforce FieldService which is to be implemented Q3/Q4 2023, you will ensure optimized performance based on resource availability and competence, and to meet agreed Key Performance Indicator targets.

The PSE Coordinators will therefore have exemplary proactive approaches to solving complex problems and challenges with the abilities to be role models with ‘can do’ forward leaning approaches to strategy development, growth activities, and cross-functional collaboration.

Who you will work with:

The Port Service Engineer (PSE) Coordinators will report to the Global Port Service Engineer Director. Collaborating with the Port Service Engineers, Area PSE Managers and Customer Service.

What you will work on:

• Planning and coordinating activities performed by Port Service Engineers such as onboard visits on customer vessels

• Responding to incoming questions and enquiries related to Port Service Engineer activities with professionalism and speed, ensuring quality of service is delivered

• Quality controlling the PSE uploads and issuing the relevant reports and documentations after each conducted vessel visits

• Ensuring appropriate problem solving and close cooperation with other functions internally to fulfil customer needs in most efficient way

• Utilizing appropriate IT tools available for transparent and consistent way of working

• Keeping relevant internal stakeholders aware of all key issues related to specific product, technical and or service-related problems

• Actively work on a day-to-day basis to ensure optimal and efficient use of resources

What you need to succeed in the role:

• 5 years of experience in the marine industry

• Vocational technical or maritime training

• Good level of fluency in English

• Computer literate

What we are looking for:

• Excellent communication and presentational skills with the ability to communicate effectively within a multinational environment

• Ability to manage and motivate employees and external contractor service personnel

• Ability to work well under pressure and on own initiative

• Ability to work independently, systematically and meet deadlines through good time management and allocation of priorities

• Ability to generate new ideas and be receptive to new ideas

• Self-driven, proven team player who is outgoing, ambitious, and full of initiative

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Work location:

Singapore

#WSS