Global Port Service Coordinator: Engineer Planning & Support

Wilhelmsen Ships Service

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Custom benefits package

Career development

Work-life balance

Job summary

Wilhelmsen Ships Service in Singapore is seeking a Port Service Engineer Coordinator to monitor, plan and improve onboard service activities for our Port Service Engineers. You will align visits with PSEs and stay in direct contact with customers, ensuring quality of service and efficient use of resources.

You will work with Area PSE Managers and Customer Service to meet KPI targets and improve operations using IT tools such as Salesforce FieldService.

Qualifications

5 years of experience in the marine industry.
Vocational technical or maritime training.
Good level of fluency in English.
Computer literate.

Responsibilities

Plan and coordinate activities performed by Port Service Engineers during onboard visits.
Respond to inquiries related to PSE activities with professionalism and speed.
Quality control the PSE uploads and issue reports after each vessel visit.
Coordinate with internal teams to fulfil customer needs efficiently.
Utilise IT tools for a transparent and consistent way of working.
Keep stakeholders informed about key issues related to product/service problems.
Work to optimise day-to-day resource usage.