Global Port Service Coordinator – Engineer Ops

Wilhelmsen group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Wilhelmsen Ships Service in Singapore is seeking a Port Service Engineer (PSE) Coordinator to monitor, plan, and coordinate onboard service activities for our Port Service Engineers. You will maintain direct communication with customers and align visits with Port Engineers to ensure high-quality service.

You will report to the Global Port Service Engineer Director and collaborate with Area PSE Managers, Port Service Engineers, and Customer Service to optimize performance and meet KPIs.

Qualifications

• 5 years of experience in the marine industry.
• Vocational technical or maritime training.
• Good level of fluency in English.
• Computer literate.

Responsibilities

• Planning and coordinating activities performed by Port Service Engineers such as onboard visits on customer vessels.
• Responding to incoming questions and enquiries related to Port Service Engineer activities with professionalism and speed, ensuring quality of service is delivered.
• Quality controlling the PSE uploads and issuing the relevant reports and documentations after each conducted vessel visits.
• Ensuring appropriate problem solving and close cooperation with other functions internally to fulfil customer needs in most efficient way.
• Utilizing appropriate IT tools available for transparent and consistent way of working.
• Keeping relevant internal stakeholders aware of all key issues related to specific product, technical and or service-related problems.
• Actively work on a day-to-day basis to ensure optimal and efficient use of resources.

Skills

Communication

Team leadership

Time management

Problem solving

Education

Vocational technical or maritime training

Tools

Salesforce FieldService

Job description

Wilhelmsen Ships Service in Singapore is seeking a Port Service Engineer (PSE) Coordinator to monitor, plan, and coordinate onboard service activities for our Port Service Engineers. You will maintain direct communication with customers and align visits with Port Engineers to ensure high-quality service.

You will report to the Global Port Service Engineer Director and collaborate with Area PSE Managers, Port Service Engineers, and Customer Service to optimize performance and meet KPIs.