Port Service Engineer: Marine Tech & Customer Support

Wilhelmsen Ships Service (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Wilhelmsen Ships Service (S) Pte Ltd is seeking a Port Service Engineer to promote the WSS network, products and services in ports and terminals, providing technical support, chemical tests and product demonstrations as needed.

The role requires engaging with ports/terminals, training vessel crews and delivering professional service to clients, with a focus on campaigns and continuous customer satisfaction.

Qualifications

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Minimum 5 years of experience in the marine industry
• High intellectual curiosity and a willingness to learn
• Very good command of the English language (spoken and written)
• Computer literate and able to work in a multinational environment

Responsibilities

• Conduct inspections and services onboard customer vessels related to WSS product portfolio and service offer
• Assist and train vessel crew in the use of WSS products
• Complete and issue relevant documentation after every visit/service on board in relevant applications and tools, and according to processes and guidelines
• Continuously promoting WSS products and services to current and potential customers by use of campaigns or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship's Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction, included reporting of any customer complaint if necessary

Skills

English fluency

Computer literacy

Multinational communication

Teamwork

Initiative

Pressure tolerance

Cross-functional

Education

Technical/engineering degree

Maritime engineering

Job description

Wilhelmsen Ships Service (S) Pte Ltd is seeking a Port Service Engineer to promote the WSS network, products and services in ports and terminals, providing technical support, chemical tests and product demonstrations as needed.

The role requires engaging with ports/terminals, training vessel crews and delivering professional service to clients, with a focus on campaigns and continuous customer satisfaction.