Policy Translation & SOP Excellence Specialist

TikTok; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

TikTok Singapore is seeking a policy operations professional to bridge policy intent with frontline execution. You will own knowledge base management, SOP documentation, policy update processes, and feedback loops into Policy, using quality metrics and appeals to drive consistency and risk control.

The role collaborates across Policy, Product, Quality and Regional Operations to translate complex rules into scalable workflows, while applying regional context to keep guidelines locally relevant

Qualifications

• Strong knowledge of ops policies and governance.
• Experience with QA processes or policy execution activities.
• Ability to structure data and elevate insights clearly.
• Familiarity with SOPs and process documentation.

Responsibilities

• Policy Translation & Synthesis: Translate complex policies into clear, actionable, and scalable operational workflows, guidelines, and decision‑making frameworks for frontline operations teams.
• Knowledge Management & SOP Design: Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
• AI Leverage Capability: Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
• Cross‑Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
• Analytical Thinking & Data‑Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
• Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
• Global/Cultural Nuance: Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Skills

Policy knowledge

Cross-functional coordination

Analytical skills

Documentation & SOPs

Job description

TikTok Singapore is seeking a policy operations professional to bridge policy intent with frontline execution. You will own knowledge base management, SOP documentation, policy update processes, and feedback loops into Policy, using quality metrics and appeals to drive consistency and risk control.

The role collaborates across Policy, Product, Quality and Regional Operations to translate complex rules into scalable workflows, while applying regional context to keep guidelines locally relevant