Policy Translation & Ops Specialist

TikTok; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

TikTok is seeking an Operations Specialist to bridge Policy and frontline execution in a dynamic, global context. You will translate complex policy intent into clear, scalable workflows, maintain knowledge bases and SOPs, and manage policy update processes while driving consistency across frontline and BPO teams.

You will leverage quality metrics and appeals data to identify gaps, improve decision accuracy, and strengthen risk controls, collaborating with Policy, Product, Quality and regional

Qualifications

• Demonstrate strong policy knowledge in the Ops functional domain and connect with governance/process.
• Experience supporting cross-functional coordination (Policy, Ops, Product, or vendor teams).
• Basic analytical skills to structure data and lift insights clearly.
• Familiarity with SOPs, process documentation, or workflow execution.
• Proficiency in Chinese and English is required for Mandarin-speaking markets.

Responsibilities

• Act as the operational bridge between Policy and frontline execution, translating policy intent into scalable operational workflows.
• Own operations knowledge base management, SOP design, and policy update processes.
• Use quality metrics, escalations and user appeals to identify gaps and improve decision consistency.
• Collaborate with Policy, Product, Quality, and Regional Operations teams to align policy and execution.
• Review metrics and data to strengthen risk controls across frontline and vendor teams.
• Support global program management and adapt guidelines for regional contexts.

Skills

Policy knowledge

Cross-functional coordination

Analytical thinking

SOP/documentation familiarity

Bilingual English/Chinese

Job description

TikTok is seeking an Operations Specialist to bridge Policy and frontline execution in a dynamic, global context. You will translate complex policy intent into clear, scalable workflows, maintain knowledge bases and SOPs, and manage policy update processes while driving consistency across frontline and BPO teams.

You will leverage quality metrics and appeals data to identify gaps, improve decision accuracy, and strengthen risk controls, collaborating with Policy, Product, Quality and regional