Customer Service Executive | Insurance | 3-Month Contract #HMS

Recruit Express Pte Ltd; Singapore; On-site; SGD 33,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service associate to respond to inquiries, process forms, and meet customers in person when required.

You will explain insurance product features, assist with policy surrender concerns, maintain records, and coordinate with internal teams to resolve requests.

The role is based at Marina One, offers a monthly salary of 3,000–3,500 SGD with a 0.25-month bonus and a 3-month non-extendable contract.

Responsibilities

• Respond to customer enquiries via email in a timely and professional manner.
• Perform basic transaction checks and ensure forms and supporting documents are complete.
• Meet customers in person when required, including meetings outside the office.
• Engage customers who are considering policy surrender to understand their concerns and needs.
• Explain relevant insurance product features, benefits and available options.
• Help customers explore suitable alternatives to policy surrender, in line with approved guidelines.
• Maintain accurate records of customer interactions, follow-ups and outcomes.
• Coordinate with the Contact Centre Team Lead and internal teams to resolve customer requests.
• Identify discrepancies or unusual cases and elevate them appropriately.
• Carry out other customer service and administrative duties as assigned.

Job description

Location: Marina One
Salary: $3,000–$3,500/month + 0.25-month bonus
Contract Duration: 3 months, non-extendable
Industry: Life & Health Insurance

Key Responsibilities

• Respond to customer enquiries via email in a timely and professional manner.

• Perform basic transaction checks and ensure forms and supporting documents are complete.

• Meet customers in person when required, including meetings outside the office.

• Engage customers who are considering policy surrender to understand their concerns and needs.

• Explain relevant insurance product features, benefits and available options.

• Help customers explore suitable alternatives to policy surrender, in line with approved guidelines.

• Maintain accurate records of customer interactions, follow-ups and outcomes.

• Coordinate with the Contact Centre Team Lead and internal teams to resolve customer requests.

• Identify discrepancies or unusual cases and elevate them appropriately.

• Carry out other customer service and administrative duties as assigned.