Policy & Ops Manager: Scam Prevention (Telecom)

Government Technology Agency (GovTech); Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Job summary

GovTech is seeking candidates to join the Media Policy ad Content (MPC) group in IMDA to shape policy on scams and digital harms in Singapore's telecom and media sectors. The role emphasizes policy analysis, cross‑agency collaboration and stakeholder engagement to safeguard public interest and societal values.

You will devise measures, manage grants, engage industry, and analyse policy challenges with a strong focus on proactive, data‑driven recommendations for robust, future‑proof regulations.

Qualifications

• Background in Computer Science, Engineering or Cyber-security or Public Policy.
• Other disciplines can be considered.
• Good understanding of online harms and scams in the telecom and media sector (technology, market, regulatory), digital economy, business and consumer concerns, social-economic environment in Singapore, international developments and public policy.
• Strong analytical abilities
• Excellent written and verbal communication skills
• Excellent presentation skills
• Resourceful, highly motivated, proactive self-starter with an analytical and creative mind.
• Result and stakeholder-oriented with multi-tasking capabilities
• Independent officer who is able to work well in a team and be involved in cross-team projects

Responsibilities

• Devise and implement measures to safeguard telecom and media channels against scammers.
• Propose and administer grants or programs to boost industry capabilities against scams.
• Engage industry to explore new methods and technologies to curb scams.
• Analyze policy and regulatory issues involving scams in telecom and media sectors in the near term.
• Gather perspectives from internal and external stakeholders to develop sound policy recommendations.
• Collaborate with other government agencies and industry to ensure scam mitigation measures are effective.

Skills

Analytical abilities

Communication skills

Presentation skills

Proactive mindset

Team collaboration

Education

Computer Science

Engineering

Cyber-security

Public Policy

Job description

GovTech is seeking candidates to join the Media Policy ad Content (MPC) group in IMDA to shape policy on scams and digital harms in Singapore's telecom and media sectors. The role emphasizes policy analysis, cross‑agency collaboration and stakeholder engagement to safeguard public interest and societal values.

You will devise measures, manage grants, engage industry, and analyse policy challenges with a strong focus on proactive, data‑driven recommendations for robust, future‑proof regulations.