Policy Admin Executive

PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Pacific Prime Insurance Brokers Singapore Pte. Ltd. is seeking a detail-oriented insurance billing specialist to support enrollment movements, renewal data submissions, and billing operations. The role involves liaising with insurers and HR teams to ensure accurate data flow and timely processing.

The successful candidate will manage accounts, handle escalations, and participate in UAT for system releases and new client implementations, with a strong emphasis on PDPA compliance and data accuracy.

Qualifications

• Diploma holder with 2–3 years of working experience in the insurance industry.
• Good judgement and discretion with strong customer and quality focus.
• Proficient in Microsoft Excel (preferred).
• Excellent written and verbal communication skills.

Responsibilities

• Upload employee movements into the portal and inform insurers within the turnaround time.
• Prepare renewal data for submission to insurers and clients.
• Handle daily exception reports from data uploads.
• Manage assigned accounts and ensure timely resolution of matters.
• Handle appeals and escalations from clients relating to medical underwriting.
• Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal.
• Participate in user acceptance testing (UAT) during renewals and client implementations.
• Manage day-to-day operational tasks related to billing and verify invoice details against documents.

Skills

Customer service

Attention to detail

Written & verbal communication

Ownership & accountability

Education

Diploma in Insurance or related field

Tools

Microsoft Excel

Job description

Job Responsibilities

• Upload employee movements (additions, changes, and terminations) into the portal and inform insurers within the established turnaround time.
• Prepare renewal data for submission to insurers and clients in accordance with the defined process steps.
• Handle daily exception reports generated from data uploads.
• Manage assigned accounts, ensuring all account-related matters are attended to in a timely manner.
• Handle appeals and escalations from clients (HR/employees) relating to medical underwriting.
• Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal.
• Liaise with the Contact Centre on policy administration-related matters.
• Prepare the required documents for mail merge.
• Seek guidance from the manager on a timely basis for unresolved issues.
• Remain flexible and maintain a positive attitude towards changing business needs.
• Adhere to PDPA and compliance requirements, and immediately elevate any violations to the manager.
• Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations.
• Manage day-to-day operational and administrative tasks related to billing.
• Handle bill adjustment requests and verify invoice details against supporting documents.
• Check billing data for accuracy in the accounting system and generate Debit Notes when required.
• Perform any other duties and responsibilities assigned by the manager relating to census management.

Requirements

• Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.
• Exercises good judgement and discretion, with a strong customer and quality focus.
• Proficient in Microsoft Excel (preferred).
• Strong attention to detail, with excellent written and verbal communication skills.
• Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.
• More experienced insurance billing specialists are expected to work with minimal direction and supervision.