Player Support Specialist - Gaming Helpdesk

COGNOSPHERE PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

COGNOSPHERE PTE. LTD. is seeking a customer-focused support agent to assist players across key game modules, including reports and payments.

You will respond to inquiries following guidelines and scripts, and help maintain a reliable knowledge base. Ideal candidates have 0–2 years in customer service, basic familiarity with ticketing tools, and strong written and verbal English communication. Mandarin or other languages are a plus but not required; you will work within structured processes and

Qualifications

• 0–2 years of customer service experience.
• Basic familiarity with support tools and ticketing systems.
• Clear and professional written and verbal communication in English.

Responsibilities

• Handle and resolve player-reported issues across game modules.
• Provide frontline support to players via scripts and guidelines.
• Record and categorize recurring issues to build a knowledge base.
• Follow defined workflows and flag inefficiencies to the team lead.
• Be mindful of compliance and quality standards and flag sensitive cases.

Skills

Customer service

English communication

Ticketing tools

Learning agility

Tools

Ticketing systems

Data tracking

Job description

COGNOSPHERE PTE. LTD. is seeking a customer-focused support agent to assist players across key game modules, including reports and payments.

You will respond to inquiries following guidelines and scripts, and help maintain a reliable knowledge base. Ideal candidates have 0–2 years in customer service, basic familiarity with ticketing tools, and strong written and verbal English communication. Mandarin or other languages are a plus but not required; you will work within structured processes and