Player Support Pro: Frontline Gamer Advocate

Hoyoverse; Singapore; Sur place; SGD 36 000 - 47 000; Plein temps

Résumé du poste

HoYoverse in Singapore is seeking a customer support associate to help players with inquiries across game services, content, and accounts. You will follow established guidelines, respond professionally, and escalate complex issues when needed.

Ideal candidates have up to 2 years of experience in customer service, a passion for gaming, and fluent English. Mandarin or other languages are a plus; fresh graduates welcome.

Qualifications

• 0–2 years of customer service experience, preferably in gaming or tech.
• Fresh graduates with internship experience are welcome.
• Familiarity with support tools and ticketing systems.
• Able to work within structured processes and cross-functional teams.
• Passionate about gaming and tech; experience with HoYoverse products is a plus.
• Fluent in English; Mandarin or other languages is a plus.

Responsabilités

• Handle and resolve player-reported issues across game modules.
• Provide frontline support with timely, professional responses.
• Record and categorize recurring issues to improve knowledge base.
• Follow workflows; flag inefficiencies to team lead.
• Monitor compliance and quality standards; flag sensitive cases to senior staff.

Connaissances

Customer service

Communication

English fluency

Teamwork

Gaming passion

Outils

Ticketing systems

Description du poste

HoYoverse in Singapore is seeking a customer support associate to help players with inquiries across game services, content, and accounts. You will follow established guidelines, respond professionally, and escalate complex issues when needed.

Ideal candidates have up to 2 years of experience in customer service, a passion for gaming, and fluent English. Mandarin or other languages are a plus; fresh graduates welcome.