Player Experience & Insights Operations Specialist

First Fun; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

First Fun is seeking a User Operations Specialist in Singapore to be the voice of our players. You will dive into player issues, analyze feedback, and transform insights into meaningful improvements that enhance the gaming experience.

The role requires empathy, attention to detail, and strong English communication, with the ability to review Chinese-language feedback. Experience in game support is a plus, and the team values collaboration and player-first thinking.

Qualifications

• Excellent written and verbal English communication.
• Ability to communicate professionally in Mandarin.
• Strong analytical and summarization skills.
• Empathetic, detail-oriented, and responsible in handling user operations tasks.
• Experience in overseas game user support is a plus.

Responsibilities

• Handle complex user issues escalated from the customer service team.
• Conduct in-depth analysis to identify root causes and player needs in specific regions.
• Systematically analyze and categorize player feedback and prepare structured reports.
• Leverage understanding of player behavior to suggest product iterations and feature improvements.
• Convert resolved cases into knowledge-based content to improve team efficiency.

Skills

English proficiency

Mandarin communication

Analytical skills

Knowledge management

Collaboration

Job description

First Fun is seeking a User Operations Specialist in Singapore to be the voice of our players. You will dive into player issues, analyze feedback, and transform insights into meaningful improvements that enhance the gaming experience.

The role requires empathy, attention to detail, and strong English communication, with the ability to review Chinese-language feedback. Experience in game support is a plus, and the team values collaboration and player-first thinking.