Game Operations Specialist - Early Career

First Fun; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

First Fun is seeking a Game Operations Specialist to enhance player experience across our global mobile game. You will analyze player feedback, collect insights, and identify issues that affect engagement, working with cross-functional teams to implement improvements and monitor results.

You will evaluate AI tools used in game operations, steer data-driven decisions, and use AI to augment analysis and documentation while verifying outputs.

Qualifications

• Passionate about games and able to understand player needs and motivations.
• Strong logical thinking and analytical skills with the ability to draw conclusions from evidence.
• Fluent in Chinese and English for team communication and player responses.
• Ownership mindset with attention to detail and willingness to learn and improve.
• Strong communication and collaboration to drive cross-team work.
• Proactive in learning and using AI tools for analysis.

Responsibilities

• Understand player needs, collect and distil player feedback, and identify issues that meaningfully affect player experience.
• Use data analysis to pinpoint issues and their causes, and drive improvements prioritised by current business needs.
• Evaluate the effectiveness of AI tools in game operations, identify gaps in their outputs and help optimise them.
• Collaborate closely with relevant teams to put improvements into practice and track results.
• Use AI to improve the efficiency and quality of analysis and documentation, while independently verifying its outputs.

Skills

Analytical thinking

Data analysis

Ownership

Bilingual Chinese/English

Communication & collaboration

AI tools curiosity

Excel

SQL

Word

Tools

Excel

SQL

Word

Job description

We are looking for a Game Operations Specialist to enhance player experience in our global mobile game. Through data analysis and player feedback, you will identify issues, collaborate across teams to drive effective improvements, and evaluate and improve the effectiveness of AI tools used in game operations. The ideal candidate is passionate about gaming, has strong analytical skills and takes ownership of their work.

Responsibilities

• Understand player needs, collect and distil player feedback, and identify issues that meaningfully affect player experience.
• Use data analysis to pinpoint issues and their causes, and drive improvements prioritised by current business needs.
• Evaluate the effectiveness of AI tools in game operations, identify gaps in their outputs and help optimise them.
• Collaborate closely with relevant teams to put improvements into practice and track results.
• Use AI to improve the efficiency and quality of analysis and documentation, while independently verifying its outputs.

Requirements

• Passionate about games, willing to dive deep into our products, and able to accurately understand the needs and motivations of different players.
• Strong logical thinking and analytical skills, with a good sense for data and the ability to draw conclusions from evidence.
• Fluent in Chinese and English, with the ability to use both as working languages for team communication, documentation and written responses to players.
• Strong sense of ownership and attention to detail, with the ability to get the fundamentals right, reflect on mistakes and follow through on results. A fast learner who welcomes feedback, keeps improving and escalates promptly when support is needed.
• Strong communication and collaboration skills, able to express needs clearly and proactively drive cross-team cooperation.
• Proactive in learning about and trying AI tools, with strong independent thinking.

Preferred Qualifications

• Relevant coursework or projects, or hands-on experience in game operations, user research, data analysis or AI products.
• Proficiency in Excel, Word or SQL.

Fresh graduates with potential are encouraged to apply.