Platform Training Operations Intern — Onboarding & Learning

TikTok; Singapore; On-site; SGD 11,000 - 16,000; Full time

Job summary

TikTok is seeking a Project Intern in Singapore to design onboarding and learning programs for platform users, develop content, assessments, and maintain the LMS. You will create engaging training materials and ensure alignment with product updates through collaboration with product trainers.

You’ll collect learner feedback, analyze usage data, and help with day-to-day project coordination in a fast-paced environment while taking ownership of tasks with guidance.

Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning Technologies, or a related field.
• Strong interest in learning design, onboarding, training content development, or user education.
• Working languages are Chinese and English; Proficiency in Chinese is required primarily to facilitate coordination and communication with Chinese counterpart partners.
• Good written and verbal communication skills, with the ability to organize information clearly and create learner-friendly content.
• Proficiency in PowerPoint, Excel, Docs/Sheets, or similar tools.
• Ability to learn quickly and work effectively in a fast‑paced, dynamic environment, including managing and updating training content in response to frequent product iterations.
• Strong attention to detail, a proactive attitude, and a willingness to take ownership with guidance.

Responsibilities

• Design and develop onboarding and learning programs for platform users, with a focus on creating structured, engaging, and scalable learning experiences.
• Create, update, and maintain training content to ensure materials remain accurate, relevant, and aligned with product or process changes.
• Develop assessments, quizzes, and evaluation materials to measure learner understanding and training effectiveness.
• Support the administration and maintenance of learning content within the LMS, ensuring content is organized, accessible, and up to date.
• Use authoring tools such as Articulate Rise 360 and other learning content development tools to create digital learning materials.
• Work closely with product trainers to understand product updates, user needs, and business priorities, and translate them into effective learning solutions.
• Collect and organize learner feedback, content usage insights, and training data to identify opportunities for continuous improvement.
• Support day-to-day project coordination in a fast‑paced, dynamic environment, while demonstrating accountability and ownership.

Job description

TikTok is seeking a Project Intern in Singapore to design onboarding and learning programs for platform users, develop content, assessments, and maintain the LMS. You will create engaging training materials and ensure alignment with product updates through collaboration with product trainers.

You’ll collect learner feedback, analyze usage data, and help with day-to-day project coordination in a fast-paced environment while taking ownership of tasks with guidance.