Platform Support & Service Delivery Specialist (Contract)

Network For Electronic Transfers (S); Singapore; On-site; SGD 39,000 - 61,000; Part time

Job summary

Network For Electronic Transfers (S) is seeking a Service Management Specialist (Contract) to provide operational support for BCS and participants. The role focuses on onboarding/offboarding, coordinating participant support, and producing operational reports while ensuring secure certificate management and effective service processing.

The role requires a diploma or bachelor’s degree in business or IT and 1–2 years in banking operations or related areas, with strong MS Office skills and an

Qualifications

• Diploma or bachelor’s degree in business, information technology or related field.
• 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas.

Responsibilities

• Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system.
• Provide support to internal and external stakeholders and escalated issues to technical teams as necessary.
• Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry.
• Track tickets via mailbox for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requester according to SLAs.
• Develop and maintain standard operating procedures. Participating in any process discussion, Change Requests and enhancements required by the respective platforms.

Skills

Microsoft Office Suite

Customer management

Agile

Analytical thinking

Team player

multitasking

Education

Diploma or bachelor’s degree in business/IT or related field

Job description

Network For Electronic Transfers (S) is seeking a Service Management Specialist (Contract) to provide operational support for BCS and participants. The role focuses on onboarding/offboarding, coordinating participant support, and producing operational reports while ensuring secure certificate management and effective service processing.

The role requires a diploma or bachelor’s degree in business or IT and 1–2 years in banking operations or related areas, with strong MS Office skills and an