Contract Service Management Specialist

NETS; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

BCS’s Service Management team in Singapore provides operational support to BCS and participants, coordinating onboarding/offboarding, participant support, operational reporting, and secure certificate management.

The role emphasizes strong customer service, stakeholder management, and agile work style, with a focus on accuracy, problem solving, and team collaboration under pressure.

Join a dynamic team that drives operational excellence and continuously improves processes and platforms.

Qualifications

• Diploma or bachelor’s degree in business, Information technology or related field.
• 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas.

Responsibilities

• Operate the Platform Support escalation mailbox/portal, delivering excellent customer service via email and ticketing system.
• Provide support to internal and external stakeholders and escalate issues to technical teams as needed.
• Schedule meetings with external and internal teams, offering insights from L1 support for issue resolution.
• Track tickets via mailbox, ensure timely assignment and follow-up actions per SLAs.
• Develop and maintain SOPs; participate in process discussions, change requests and platform enhancements.

Skills

MS Office

Customer/stakeholder mgmt

Agile

Attention to detail

Team player

Independent worker

Multi-tasking under pressure

Education

Diploma or Bachelor's degree in business/IT or related field

Job description

BCS’s Service Management team in Singapore provides operational support to BCS and participants, coordinating onboarding/offboarding, participant support, operational reporting, and secure certificate management.

The role emphasizes strong customer service, stakeholder management, and agile work style, with a focus on accuracy, problem solving, and team collaboration under pressure.

Join a dynamic team that drives operational excellence and continuously improves processes and platforms.