Platform Services Transformation & Reliability Leader

Great Eastern; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Great Eastern invites applications for a Digital Platforms Service Management & Transformation Manager in Singapore. The role ensures stability, availability, and operational readiness of core digital platforms and supports end-to-end governance over production incidents, changes, and releases to minimise disruptions and delays.

You will drive incident response, RCA, and implement monitoring, health-checks while coordinating releases across infrastructure, applications, security and business

Qualifications

• Knowledge of mobile technology, IoT, app ecosystem and APIs (preferably).
• Familiarity with Great Eastern's insurance processes, procedures and policies.
• Foundations of Business Analysis.

Responsibilities

• Ensure high availability, reliability, and performance of application platforms.
• Lead response for incidents, ensuring timely resolution and stakeholder communication.
• Drive root cause analysis (RCA) and follow-through on corrective actions and ensure incident learnings and operational knowledge are captured and shared.
• Implement and maintain monitoring, alerting, and health-check mechanisms.
• Coordinate application releases across infrastructure, application, security and business teams with minimal downtime.
• Investigate complex production issues requiring deep business and functional understanding.
• Perform impact assessment across application platforms, products and services.
• Identify improvement opportunities to enhance operational efficiency and resilience.
• Ensure solutions and services in all environments comply with security, data protection, and regulatory policies.
• Support risk assessments, internal and external regulatory / compliance / audits.
• Embrace digital innovation and are passionate about creating seamless customer experiences across platforms.
• Think strategically and can translate business objectives into actionable digital solutions.
• Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects.
• Are data-driven, able to use insights to guide decisions and continuously improve performance.
• Adapt quickly in a fast-paced environment and thrive on solving challenges creatively.
• Champion governance and compliance, ensuring security and trust in every customer interaction.

Skills

Mobile & IoT APIs

Insurance processes knowledge

Business Analysis basics

Job description

Great Eastern invites applications for a Digital Platforms Service Management & Transformation Manager in Singapore. The role ensures stability, availability, and operational readiness of core digital platforms and supports end-to-end governance over production incidents, changes, and releases to minimise disruptions and delays.

You will drive incident response, RCA, and implement monitoring, health-checks while coordinating releases across infrastructure, applications, security and business