Senior Platform Operations Engineer — M365 & On-Prem Infra

Rapsys Technologies Pte Ltd.

Singapore

On-site

SGD 90,000 - 130,000

Full time

35 hours ago

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Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a Platform Operations Engineer to provide cross‑domain operational coverage for Microsoft 365 and on‑premises platforms, ensuring service continuity across incidents and staffing shortages.

You will perform initial incident triage, coordinate escalation with M365 and infrastructure teams, and follow documented SOPs to restore services and verify backups. This on‑site role requires strong collaboration and adherence to procedures.

Qualifications

Senior experience in enterprise IT operations or infrastructure support.
Working knowledge of Microsoft 365 collaboration/identity services and on‑premises enterprise platforms.
Incident coordination and cross‑platform troubleshooting experience.
Ability to follow established SOPs and operating procedures.
Good cross‑team coordination and operational handover skills.

Responsibilities

Provide operational coverage and first‑level support for Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online and Teams.
Perform initial incident triage and troubleshooting across collaboration, identity and hosting environments.
Coordinate incident escalation and resolution with M365, SQL and infrastructure specialist teams.
Execute documented SOPs and runbooks for Microsoft 365 and on‑premises platforms.
Support service restoration, backup verification and recovery activities.