PILATES STUDIO FRONT OF HOUSE (RECEPTION)

THE MOVE ROOM PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

THE MOVE ROOM PTE. LTD. invites a Front of House team member to FS8 Marina Bay to deliver a warm, professional client experience and support daily studio operations.

The role blends reception duties, class bookings, member communication and community engagement, contributing to growth and consistent FS8 standards. The successful candidate will be proactive, personable and commercially minded, representing the FS8 philosophy of building a welcoming studio community from first contact to regular

Qualifications

• Customer service orientation and excellent communication.
• Comfort with using client management systems (Mindbody).
• Ability to welcome and assist clients of all levels with professionalism.

Responsibilities

• Greet clients warmly and manage reception duties.
• Assist with bookings, class schedules, and member inquiries.
• Support studio operations, cleanliness and daily prep.
• Assist with memberships, class packs and promotions.

Job description

FRONT OF HOUSE

FS8 Marina Bay

1. Position Overview

The Front of House team member is responsible for creating an exceptional client experience at FS8 Marina Bay, ensuring every person who walks through the studio feels welcomed, valued and connected to the FS8 community. This is a hands-on, client-facing role combining reception duties, studio operations, client communication, membership sales, administration and community engagement. The successful candidate will play an important role in the day-to-day running of the studio, supporting the Team to maintain high operational standards, build strong client relationships and contribute to the studio's continued growth. The Front of House team member is expected to be proactive, organised, personable and commercially minded, with a genuine passion for fitness, wellness and customer service. Our philosophy is simple: we are building a community, not just running a studio. Every interaction, from welcoming a first-time visitor to recognising a regular member, should reflect this philosophy.

2. Key Responsibilities

A. Client Experience & Reception

• Welcome all clients warmly and professionally upon arrival.
• Create a friendly, energetic and welcoming atmosphere at reception and throughout the studio.
• Check clients in for classes and assist with bookings, cancellations and scheduling enquiries.
• Welcome new clients and help them feel comfortable before their first class, including introducing a reformer.
• Explain studio procedures, class formats and what clients can expect from their FS8 experience.
• Ensure new clients understand what to bring, including grip socks, and encourage them to arrive early for their first session.
• Recognise regular clients by name and build genuine relationships with members.
• Assist clients with questions regarding classes, memberships, class packs and studio policies.
• Identify clients who may need additional assistance or support and communicate this to the Team.
• Handle client feedback, concerns and complaints professionally, escalating issues where appropriate.
• Maintain a consistently high standard of customer service across every client interaction.

B. Studio Operations & Daily Procedures

• Complete studio opening and closing procedures in accordance with established checklists.
• Prepare the studio for classes, ensuring the reception area, reformers and communal spaces are ready and clean for clients. This includes a wipe-down, hoovering and dusting where needed. Cleanliness and overall studio appearance provides a welcoming experience for clients.
• Support class transitions by helping maintain an organised and efficient studio environment.
• Ensure clients are checked in before class and that attendance records are accurate.
• Assist trainers with operational requirements before and after classes.
• Monitor the studio throughout the day to ensure it remains clean, tidy, organised and presentable.
• Conduct regular visual checks of reformers, equipment and facilities.
• Report damaged equipment, maintenance issues or safety concerns promptly to the Studio Manager.
• Monitor studio supplies, retail products and consumables, notifying management when stock needs replenishing.
• Ensure reception, changing areas and other client facilities are maintained to FS8 standards.
• Follow all studio procedures, safety requirements and brand guidelines.
• Support the Studio Manager with administrative and operational tasks as required.

C. Bookings, Mindbody & Administration

• Use Mindbody and associated client management systems to manage bookings, attendance and client accounts.
• Assist clients with booking classes, managing their schedules and navigating the FS8 app.
• Support the administration of memberships, class packs, introductory offers and promotions.
• Assist with client account enquiries, including purchases, expiry dates and booking issues.
• Maintain accurate client records and update relevant information when required.
• Monitor class bookings, attendance, cancellations and no-shows.
• Identify booking discrepancies and resolve straightforward issues where possible.
• Keep track of enquiries and ensure prospective clients receive timely follow-up.
• Support the Studio Manager with basic reporting and administrative requirements.
• Handle client information responsibly and maintain confidentiality at all times.

D. Sales & Membership Growth

• Respond promptly and professionally to enquiries received in person, by WhatsApp, email, telephone and other communication channels.
• Explain the benefits of FS8 classes, memberships, class packs and introductory offers.
• Recommend suitable purchase options based on a client's attendance habits, goals and preferences.
• Confidently communicate current promotions, membership options and re