Pilates Studio Coordinator — Client Experience & Ops

PILATES CONNECT PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

PILATES CONNECT PTE. LTD. in Singapore seeks an organized receptionist to support daily office operations and customer interactions at our studio.

You will handle communications, billing inquiries, and client registrations while ensuring a welcoming, efficient environment. The role requires strong English and Chinese language skills, excellent time management, and a proactive attitude toward sales and retail support.

Qualifications

• Prior experience in client service or administrative roles.
• Strong communication and interpersonal skills.
• Customer-focused with ability to address diverse client needs.
• Excellent time management and multitasking abilities.
• Interest in fitness, particularly Pilates, is a plus.
• Availability for a 5-day work week, including two weekends per month.

Responsibilities

• Manage phone calls, emails, and other forms of written correspondence.
• Handle daily transactions and client inquiries related to billing and accounts.
• Maintain high service standards to ensure client satisfaction and build strong rapport.
• Oversee incoming mail, faxes, and courier arrangements; manage office supplies.
• Ensure smooth day-to-day operations of the studio.
• Register new clients and maintain an up-to-date client database.
• Act as a liaison between clients and staff for scheduling and appointment tracking.
• Maintain a well-stocked and neatly displayed retail area.
• Receive stock and deliveries while managing inventory.
• Assist in selling and promoting studio products and services.

Skills

Client service

Administrative duties

Communication

Interpersonal skills

Customer focus

Time management

Multitasking

English & Chinese

Job description

PILATES CONNECT PTE. LTD. in Singapore seeks an organized receptionist to support daily office operations and customer interactions at our studio.

You will handle communications, billing inquiries, and client registrations while ensuring a welcoming, efficient environment. The role requires strong English and Chinese language skills, excellent time management, and a proactive attitude toward sales and retail support.