Petrol Station Operations Lead

WORKLE PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Shell Singapore is seeking a Service Champion Lead to head a team at our petrol station, enforcing safety policies, procedures, and a culture of safety awareness to ensure a safe working environment.

You will oversee day-to-day operations, manage uniform standards, deliver high-quality customer service in the c-store and forecourt, and drive sales through upselling while maintaining a clean, well-maintained station and compliant staff training.

Responsibilities

• Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment
• Oversee day-to-day operations at the petrol station to maintain efficiency and productivity
• Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image
• Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback
• Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained
• Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits
• Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue
• Flexibility to work various shifts to ensure operational coverage and success of the petrol station

Job description

Shell Singapore is seeking a Service Champion Lead to head a team at our petrol station, enforcing safety policies, procedures, and a culture of safety awareness to ensure a safe working environment.

You will oversee day-to-day operations, manage uniform standards, deliver high-quality customer service in the c-store and forecourt, and drive sales through upselling while maintaining a clean, well-maintained station and compliant staff training.