Pet Memorial Experience Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Pet Care Specialist in Singapore. You will be the primary contact for families via calls, WhatsApp, and walk-ins, guiding them through service options and managing cases from intake to aftercare.

Responsibilities include coordinating with operations, facilitating memorial room farewells, guiding families through rituals, and preparing pets for farewell with dignity and care. This full-time on-site role requires empathy and strong coordination.

Responsibilities

• Serve as the primary point of contact for families via calls, WhatsApp and walk-ins.
• Guide families through the available service options and assist them in making decisions.
• Take ownership of each assigned case from intake to aftercare.
• Anticipate clients' needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.
• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages and rituals.
• Perform gentle grooming, cleaning and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Support pet transfers and collections when required.

Job description

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Pet Care Specialist in Singapore. You will be the primary contact for families via calls, WhatsApp, and walk-ins, guiding them through service options and managing cases from intake to aftercare.

Responsibilities include coordinating with operations, facilitating memorial room farewells, guiding families through rituals, and preparing pets for farewell with dignity and care. This full-time on-site role requires empathy and strong coordination.