Pet Funeral Care Specialist [ CS Experience / Training Provided]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a dedicated client-facing coordinator to guide families through all steps of their memorial journey. You will serve as the main point of contact, coordinate with operations, and ensure respectful, compassionate handling of pets during farewell sessions.

Responsibilities include arranging memorial sessions, guiding families through farewell rituals, and supporting logistics from intake to aftercare.

Responsibilities

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options, helping them make decisions
• Take ownership of each assigned case from intake to aftercare.
• Anticipate client needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.
• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages, and rituals.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Support pet transfers and collection when required.

Job description

Job Scope

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options, helping them make decisions
• Take ownership of each assigned case from intake to aftercare.
• Anticipate client needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.
• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages, and rituals.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Support pet transfers and collection when required.