Compassionate Pet Farewell Coordinator

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Benefits offered by this job

5.5 Day Work Week

Training Provided

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is looking for a compassionate client-services coordinator to assist families through pet farewell services.

You will handle inquiries via calls, WhatsApp, and walk-ins, guiding families through options and owning each case from intake to aftercare. You will liaise with the operations team to ensure flawless execution and help prepare farewell sessions in memorial rooms, including final moments, messages, and rituals, while ensuring pets are groomed and treated

Qualifications

• Training Provided

Responsibilities

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options, helping them make decisions
• Take ownership of each assigned case from intake to aftercare.
• Anticipate client needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.
• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages, and rituals.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Support pet transfers and collection when required.

Job description

THE SUPREME HR ADVISORY PTE. LTD. is looking for a compassionate client-services coordinator to assist families through pet farewell services.

You will handle inquiries via calls, WhatsApp, and walk-ins, guiding families through options and owning each case from intake to aftercare. You will liaise with the operations team to ensure flawless execution and help prepare farewell sessions in memorial rooms, including final moments, messages, and rituals, while ensuring pets are groomed and treated