Performance Coach & Trainer (Retail)

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 45,000 - 50,000; Full time

Benefits offered by this job

1 year contract, renewable

SGD 4,000–4,500 monthly salary

44-hour workweek

Job summary

CONNECT CENTRE PTE. LTD. in Singapore is seeking an experienced trainer to develop and deliver structured retail sales training and coaching programmes.

You will address identified performance and service gaps through group sessions, one-on-one coaching, role-plays and refresher sessions. You will observe frontline staff during live customer interactions, provide timely, behaviour-based feedback, analyze performance data, and work with internal and external stakeholders to align training with

Qualifications

• Minimum GCE O Level qualification or equivalent.
• Minimum 3 years of hands-on retail sales experience.
• Minimum 2 years of experience in sales coaching or retail training.
• Strong facilitation, communication and interpersonal skills.
• Proficient in Microsoft Office.
• Fluent in more than one language.
• Willing to work weekends and outside standard hours.

Responsibilities

• Develop and deliver structured retail sales training and coaching programmes to address identified performance and service gaps.
• Conduct group training, individual coaching, role-play exercises and refresher sessions on consultative selling, objection handling, upselling, customer experience and professional conduct.
• Observe frontline retail employees during live customer interactions and provide timely, constructive and behaviour-based coaching and feedback.
• Assess individual and team performance, identify development areas and recommend appropriate training or coaching interventions.
• Monitor employee progress following coaching interventions and establish improvement goals for employees requiring further development.
• Analyse performance indicators, customer feedback, mystery shopper findings and other relevant data to identify trends and determine coaching priorities.
• Monitor and reinforce established customer service, sales, grooming, workplace conduct and operational standards on the retail floor.
• Maintain accurate coaching records, employee scorecards and other relevant performance documentation.
• Present performance findings, progress updates and coaching recommendations to management and stakeholders.
• Work closely with internal and external stakeholders to ensure training and coaching activities support operational and business requirements.
• Perform any other ad-hoc duties as assigned.

Skills

Facilitation skills

Communication skills

Interpersonal skills

Coaching

Multilingual

Education

GCE O Level or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Develop and deliver structure retail sales training and coaching programmes to address identified performance and service gaps.
• Conduct group training, individual coaching, role-play exercises and refresher sessions on consultative selling, objection handling, upselling, customer experience and professional conduct.
• Observe frontline retail employees during live customer interactions and provide timely, constructive and behaviour-based coaching and feedback.
• Assess individual and team performance, identify development areas and recommend people appropriate training or coaching interventions.
• Monitor employee progress following coaching interventions and establish appropriate improvement goals for employees requiring further development.
• Analyse performance indicators, customer feedback, mystery shopper findings and other relevant data to identify trends and determine coaching priorities.
• Monitor and reinforce established customer service, sales, grooming, workplace conduct and operational standards on the retail floor.
• Maintaining accurate coaching records, employee scorecards and other relevant performance documentation.
• Present performance findings, progress updates and coaching recommendations to relevant management and stakeholders.
• Work closely with internal and external stakeholders to ensure training and coaching activities support operational and business requirements.
• Perform any other ad-hoc duties as assigned.

Requirements

• Minimum GCE O Level qualification or equivalent
• Minimum 3 years of hands-on retail sales experience, preferably within consumer electronics, IT products, home appliances or other related product-led retail environments
• Minimum 2 years of experience in sales coaching, retail training, performance improvement or a similar capacity, preferably involving frontline retail employees
• Strong facilitation, communication and interpersonal skills, with the ability to coach employees of varying experience levels, backgrounds and learning needs
• Working knowledge of consumer electronics, IT products, home appliances, audio equipment, smart home devises or related product categories would be advantageous
• Proficient in relevant computer applications (Microsoft Applications)
• Able to fluently speak more than one language
• Able to work both independently and collaboratively with others
• Must be willing and able to work on weekends and/or outside standard office hours based on operational and training requirements

Other Information

• 1 year contract, renewable
• Monthly salary range of $4,000 to $4,500
• Working 44-hours per week spanning from Mondays to Sundays, on a monthly roster basis (to be discussed further during the interview)
• Primary workplace is in 23 Ubi Road 4 #01-01 Singapore 408620