Sales Consultant - FULL TIME / PART TIME

AN DIGITAL LOCK PTE. LTD.; Singapore; On-site; SGD 33,480 - 66,960; Full time

Job summary

AN DIGITAL LOCK PTE. LTD. is seeking a Sales Consultant responsible for guiding customers through the entire journey, from enquiry to post-sales support. The role emphasizes understanding customer needs, product recommendations, and driving sales conversion while ensuring smooth experiences throughout.

Ideal candidates should possess a customer-oriented mindset and strong interpersonal skills, engaging customers effectively. The position includes retail working hours with a competitive salary structure of SGD 3,000 – 6,000 monthly plus commission incentives.

Qualifications

• Minimum 1 year of sales, retail, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with good problem-solving ability.

Responsibilities

• Attend to walk-in customers and assigned customer enquiries professionally.
• Prepare quotations, invoices, and required sales documentation accurately.
• Handle customer after-sales enquiries and support requests professionally.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Problem-solving ability

Job description

Role Overview

The Sales Consultant is responsible for guiding customers through the full customer journey — from enquiry and product recommendation to post-sales support and coordination.

This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation.

The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company’s home access and security solutions business.

Key Responsibilities

Customer Sales & Consultation

• Attend to walk-in customers and assigned customer enquiries professionally
• Understand customer needs and recommend suitable products confidently
• Explain product features, pricing, warranties, and installation requirements clearly
• Follow up on customer enquiries and quotations promptly
• Build positive customer relationships through professional consultation and responsive follow-up
• Upsell suitable accessories and complementary solutions where appropriate
• Achieve assigned sales targets and performance expectations

Sales Coordination & Processing

• Prepare quotations, invoices, and required sales documentation accurately
• Maintain accurate customer records and follow-ups using company systems and communication platforms
• Collect and verify customer information for installation coordination
• Coordinate closely with operations and customer service teams to ensure smooth job handover
• Minimize operational issues caused by incomplete or inaccurate sales information

After-Sales Support

• Handle customer after-sales enquiries and support requests professionally
• Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance
• Follow up on unresolved customer matters to ensure proper resolution
• Escalate sensitive or unresolved cases appropriately when required

Showroom & Team Support

• Maintain showroom cleanliness and product display presentation
• Support company promotions, campaigns, and approved sales initiatives
• Participate in training, meetings, and internal improvement initiatives
• Keep updated on product knowledge and company processes

Ideal Candidate Traits

• Comfortable interacting with customers daily in a retail environment
• Able to multitask and stay organized in a fast-paced environment
• Responsive and disciplined in handling customer follow-ups and coordination
• Positive, responsible, and solution-oriented mindset
• Emotionally stable and able to handle customer situations professionally
• Willing to learn product knowledge, systems, and operational processes continuously

Requirements

• Minimum 1 year of sales, retail, or customer service experience preferred
• Strong communication and interpersonal skills
• Customer-oriented mindset with good problem-solving ability
• Comfortable using digital tools, messaging platforms, and basic sales systems
• Able to work independently and as part of a team
• Must be willing to work retail hours, weekends, and public holidays
• Product and system training will be provided

Working Hours

• Retail working hours: 11:00 AM – 8:00 PM
• Required to work weekends and public holidays based on roster

Salary Structure

• Basic salary + commission structure with performance-based incentives
• Expected gross monthly salary range: SGD $3,000 – $6,000 (subject to experience and performance)
• Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives