Payments Manager

mitrade group pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Mitrade is seeking a Payments Operations Coordinator to support the Payment Director in daily operations and strategic projects across multiple markets. You will coordinate with payment providers, internal teams, and regulators to ensure smooth processing and continuous improvements in performance and reliability.

The role requires strong knowledge of payment ecosystems, cross-functional collaboration, and the ability to manage complex onboarding and integration efforts.

Qualifications

• 3-5 years of experience in payment operations.
• Knowledge of PSPs, acquiring banks, bank transfers, cards, wallets and local payment methods.
• Experience managing payment providers and operational workflows.
• Strong collaboration with Product and Technology teams on payment integrations.

Responsibilities

• Manage daily payment operations and resolve issues across multiple markets.
• Lead assigned payment projects, coordinating with providers and internal teams.
• Support onboarding and relationship management with payment providers.
• Collaborate with Product and Technology to integrate new payment methods and improvements.
• Coordinate with Compliance, Finance, and Support teams on payment issues and requirements.
• Monitor payment performance metrics and drive improvements in success rates and user experience.
• Develop and maintain a centralized documentation repository for payment processes.

Skills

Payment operations

Project management

Cross-functional collaboration

Payment ecosystems

Bilingual English/Chinese

Job description

Company Overview

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and the United Arab Emirates (CMA). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.

Serving over seven million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary

You will support the Payment Director in managing daily payment operations and projects, coordinate with internal teams and payment providers, and drive improvements in payment processes and performance within a fast-growing fintech environment.

What You'll Be Doing:

• Manage daily payment operations and resolve operational issues to ensure smooth payment processing across multiple markets
• Lead assigned payment projects, coordinating with payment providers and internal teams to meet operational priorities
• Support business development by engaging new and existing payment providers, coordinating requirements, and assisting onboarding and relationship management
• Collaborate with Product and Technology teams to integrate new payment methods, test solutions, and implement payment improvements
• Coordinate with Compliance, Finance, and Customer Support teams to address payment-related issues and ensure compliance with operational requirements
• Monitor and analyze payment performance metrics to identify issues and opportunities, driving improvements in success rates, efficiency, automation, and user experience
• Develop and maintain a centralized documentation repository for payment processes and best practices
• Assist in defining key payment metrics and support the development of payment data dashboards to enable data-driven decision-making and continuous improvement

What We're Looking For:

• Minimum 3-5 years of experience in payment operations, preferably within startups, payment processors, digital asset firms, or high-growth tech companies
• Strong knowledge of payment ecosystems, including PSPs, acquiring banks, bank transfers, cards, wallets, and local payment methods
• Proven experience managing payment providers and operational workflows
• Demonstrated ability to work closely with Product and Technology teams on payment integrations and projects
• Strong project management and cross-functional coordination skills
• Ability to work independently, prioritize tasks effectively, and make sound decisions with limited supervision
• Good command of both written and spoken English and Chinese is highly preferred, as the role involves handling bilingual documentation and supporting communication with Chinese-speaking stakeholders.