Payment Field Operations Executive

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd in Singapore is seeking a Merchant Relations Specialist to build and maintain strong relationships with merchants and ensure QR, POS, and terminal payment acceptance setups are active and fully functional.

You will conduct regular merchant visits to improve payment usage, transaction success rates, and customer adoption, identify issues and coordinate resolutions with operations and technical teams, and provide merchant training and support for

Responsibilities

• Build and maintain strong relationships with merchants while ensuring QR, POS, and terminal payment acceptance setups are active and fully functional.
• Conduct regular merchant visits to improve payment usage, transaction success rates, and customer adoption.
• Identify, report, and coordinate resolution of payment acceptance issues with operations and technical teams.
• Provide merchant training and support campaign activations, key accounts, and ongoing operational activities.

Job description

• Build and maintain strong relationships with merchants while ensuring QR, POS, and terminal payment acceptance setups are active and fully functional.
• Conduct regular merchant visits to improve payment usage, transaction success rates, and customer adoption.
• Identify, report, and coordinate resolution of payment acceptance issues with operations and technical teams.
• Provide merchant training and support campaign activations, key accounts, and ongoing operational activities.

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