Patient Services Specialist – Outpatient Clinic

NUHS@Home; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking Patient Service Associates for its Specialist Outpatient Clinic. You will register patients, coordinate multiple appointments, handle billing and cashless payments, and explain charges under various schemes.

You may assist doctors during consultations and prepare patients for examinations. Ideal candidates have GCE O-Level, strong communication skills, and a customer-focused mindset.

Qualifications

• Minimum GCE O Level.
• Preferably 1 year of customer/front desk experience.
• Entry level candidates are welcome to apply.
• Working knowledge of computers and software.
• Good interpersonal and communication skills with all staff levels.
• Strong organizational skills and a passion to serve patients.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic.
• Schedule appointments and coordinate multiple visits.
• Handle billing processes, collect payments, and promote cashless options.
• Provide financial counselling and explain charges and schemes.
• Assist doctors during consultations (chaperone, translation, etc.).
• Prepare patients for examinations and record measurements.
• Support teleconsultations with equipment setup and coordination.

Skills

Customer service

Front desk

Interpersonal communication

Education

GCE O-Level

Tools

MS Office

Job description

Ng Teng Fong General Hospital is seeking Patient Service Associates for its Specialist Outpatient Clinic. You will register patients, coordinate multiple appointments, handle billing and cashless payments, and explain charges under various schemes.

You may assist doctors during consultations and prepare patients for examinations. Ideal candidates have GCE O-Level, strong communication skills, and a customer-focused mindset.