Patient Service Associate (Specialist Outpatient Clinics) - Regular/Contract*

NUHS@Home; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking Patient Service Associates for its Specialist Outpatient Clinic. You will register patients, coordinate multiple appointments, handle billing and cashless payments, and explain charges under various schemes.

You may assist doctors during consultations and prepare patients for examinations. Ideal candidates have GCE O-Level, strong communication skills, and a customer-focused mindset.

Qualifications

• Minimum GCE O Level.
• Preferably 1 year of customer/front desk experience.
• Entry level candidates are welcome to apply.
• Working knowledge of computers and software.
• Good interpersonal and communication skills with all staff levels.
• Strong organizational skills and a passion to serve patients.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic.
• Schedule appointments and coordinate multiple visits.
• Handle billing processes, collect payments, and promote cashless options.
• Provide financial counselling and explain charges and schemes.
• Assist doctors during consultations (chaperone, translation, etc.).
• Prepare patients for examinations and record measurements.
• Support teleconsultations with equipment setup and coordination.

Skills

Customer service

Front desk

Interpersonal communication

Education

GCE O-Level

Tools

MS Office

Job description

Job ID: 10597

Job Function: Ancillary

Institution: Ng Teng Fong General Hospital

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Overview

We are looking for Patient Service Associates to deliver excellent service for patients who visit our Specialist Outpatient Clinic.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic


• Schedule appointments and assist patients to coordinate multiple appointments


• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment


• Provide financial counselling, explain charges and assist patient with various finance schemes available


• Assist doctor during consultation i.e. chaperone, translation, et cetera


• Prepare patients for physical examination and take patient’s height and weight


• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, etc.

Requirements

• Minimum GCE O Level


• Preferably 1-year experience in customer-related / front desk service


• Entry level candidates are welcome to apply


• Working knowledge on computers


• Good interpersonal and communication skills, able to work with all levels of staff


• Strong organizational skills


• Strong passion to serve the patients


• Successful candidates will be offered a 1-year / 2- year contract

About Us

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.