Patient Services Executive

Edge Healthcare Orchard Pte. Ltd.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

Edge Healthcare Orchard Pte. Ltd. invites a Patient Services Executive to be the clinic's frontline, ensuring warm, professional interactions and smooth day-to-day operations.

You will manage calls, appointments and records across multiple practitioners, handle payments and insurance matters, and uphold high standards of cleanliness and patient experience in a busy healthcare environment.

Join a growing team committed to compassionate care and continuous improvement.

Qualifications

• Minimum 1 year experience in healthcare, hospitality or service environments.
• Ability to work independently and exercise sound judgement.
• Strong organisational and multitasking skills.
• Clear written and spoken English.
• Confidence using computer systems and digital platforms.
• Professional presentation and conduct.

Responsibilities

• Independently manage front-of-house operations, ensuring every patient feels welcomed, respected and well cared for.
• Handle calls, emails and business messaging confidently while coordinating schedules across multiple practitioners and disciplines.
• Maintain precise appointment scheduling, documentation and patient records within clinic systems.
• Process payments accurately, including high-value transactions and insurance-related matters, ensuring accountability and reconciliation.
• Oversee daily opening and closing procedures, stock management, procurement coordination and overall clinic readiness.
• Maintain a clean, organised and professional clinical environment aligned with healthcare and safety standards.

Skills

Healthcare experience

Hospitality experience

Service industry experience

Independent working

Organizational skills

Multitasking

English proficiency

Computer systems literacy

Professional presentation

Job description

Patient Services Executive

Edge Healthcare Physiotherapy & Osteopathy
Orchard | CBD | Tanglin

Edge Healthcare is an established, multi-disciplinary healthcare group operating three premium clinic locations in Singapore.

We integrate Physiotherapy and Osteopathy within structured, evidence-based systems, delivering high-level care to infants, families, professionals and elite athletes.

We are seeking a dependable and capable Patient Services Executive to play a central role in protecting the patient experience and operational standards that define our organisation.

This is not simply a reception position.
It is a role of responsibility, consistency and trust.

Our Purpose

We exist to serve and care for our community — from infants to elders and from elite athletes to those simply wanting to move and live well.

We listen with compassion and solve complex health challenges through high-level, evidence-based care that is engaging, human and grounded in real life.

So people can live safely and confidently, perform at their best and have greater choice, as we walk alongside them toward new possibilities at every stage of life.

The Role

As Patient Services Executive, you will be both the first point of contact and the operational anchor of the clinic.

You are responsible for ensuring that every patient interaction reflects professionalism, warmth and attention to detail, while maintaining the systems and standards that allow the clinic to run smoothly.

Patient Experience

Independently manage front-of-house operations, ensuring every patient feels welcomed, respected and well cared for.

Communication & Coordination

Handle calls, emails and business messaging confidently while coordinating schedules across multiple practitioners and disciplines.

Systems & Administrative Accuracy

Maintain precise appointment scheduling, documentation and patient records within clinic systems.

Financial Responsibility

Process payments accurately, including high-value transactions and insurance-related matters, ensuring accountability and reconciliation.

Clinic Operations

Oversee daily opening and closing procedures, stock management, procurement coordination and overall clinic readiness.

Environment & Standards

Maintain a clean, organised and professional clinical environment aligned with healthcare and safety standards.

Who We Are Looking For

We are seeking individuals who are mature, calm under pressure and comfortable taking ownership.

You should demonstrate:

• Minimum 1 year experience in healthcare, hospitality or service environments
• Ability to work independently and exercise sound judgement
• Strong organisational and multitasking skills
• Clear written and spoken English
• Confidence using computer systems and digital platforms
• Professional presentation and conduct

We value attention to detail, accountability and a long-term mindset. As a growing organisation, we appreciate individuals who embrace structure, consistency and continuous improvement.

Why Join Edge Healthcare

• Exposure to a structured and expanding healthcare group
• Clear systems and defined operational standards
• Opportunities for progression as the organisation grows
• Professional, supportive and high-performing team culture

We are building a long-term team of individuals who take pride in their work and understand that excellence is built through consistency.

If you are looking for more than a short-term role and want to grow within a stable and expanding healthcare organisation, we welcome your application.